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For Companies At a Glance
- Tasks: Provide remote IT support and conduct on-site field engineering for clients.
- Company: A growing Managed Service Provider in the South West with a people-first culture.
- Benefits: Company van, 28 days holiday, pension scheme, and training support.
- Why this job: Join a dynamic team and influence how IT services are delivered.
- Qualifications: Experience in IT support, Microsoft 365, and customer-facing roles.
- Other info: Great career progression opportunities and exposure to cutting-edge MSP tools.
A growing Managed Service Provider (MSP) in the South West is seeking an IT Support Engineer / IT Field Engineer / MSP Engineer to support both remote IT support and on-site field engineering. This role combines service desk support, Microsoft 365 administration, and field engineer site visits for domestic and small business clients. It is ideal for an engineer currently working in an MSP who wants career progression, leadership responsibility, and the opportunity to influence how IT services are delivered.
Key Responsibilities
- IT support and service desk ticket resolution (remote support)
- Field Engineer site visits for installations, upgrades, and fault-finding
- Microsoft 365 administration (Azure AD, Intune, users, licensing, security)
- MSP proactive support including patching, monitoring, and maintenance
- Install, configure, and support Ubiquiti UniFi networking equipment
- Windows and macOS support
- Networking support including routers, switches, and WiFi
- Work to Cyber Essentials Plus and IT security best practice
- Follow MSP processes, documentation, and service improvement tasks
Required Skills & Experience
- Experience as an IT Support Engineer, Field Engineer, MSP Engineer, or Service Desk Engineer
- Ideally previous experience working for a Managed Service Provider (MSP)
- Experience working with ticketing systems and SLAs
- Microsoft 365, Azure AD, Intune, Windows, macOS, and networking experience
- Ubiquiti UniFi installation and support experience
- Security-focused approach to IT support and field engineering
- Customer-facing experience (IT, retail, hospitality, or similar)
- Leadership experience or the ambition to progress into a senior or lead role
- Full UK driving licence (field-based role)
Benefits
- Company van or mileage reimbursement
- 28 days holiday including bank holidays
- Pension scheme
- Home-based role with regular field engineering work
- Training and certification support
- Exposure to MSP tools, processes, and security frameworks
- Company-provided hardware, software, tools, and branded clothing
You will join a small, experienced team with a supportive, people first culture.
IT Support Engineer / Field Engineer / MSP Engineer in Bristol employer: Pivotal Recruit
Contact Detail:
Pivotal Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer / Field Engineer / MSP Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those in MSPs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews or networking events. Bring up your experience with Microsoft 365, Azure AD, and Ubiquiti UniFi to impress potential employers.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait around. Apply through our website ASAP to maximise your chances. The sooner you apply, the better your chances of landing that interview!
✨Tip Number 4
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle service desk ticket resolutions or field engineering challenges. Being ready to discuss these will show you’re the right fit for the role.
We think you need these skills to ace IT Support Engineer / Field Engineer / MSP Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT support, Microsoft 365, and any field engineering roles you've had. We want to see how your skills match up with what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Skills: Don’t forget to mention specific tools and technologies you’ve worked with, like Azure AD or Ubiquiti UniFi. We’re keen on seeing your hands-on experience and how you tackle challenges in the field.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Pivotal Recruit
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure AD, and Ubiquiti UniFi. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've faced. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Customer Service Skills
Since this role involves customer-facing interactions, prepare examples of how you've successfully resolved issues for clients in the past. Highlight your communication skills and how you ensure a positive experience, even when dealing with technical problems.
✨Demonstrate Your Problem-Solving Ability
Be ready to tackle some hypothetical scenarios during the interview. Think about how you would approach common IT issues or field engineering challenges. This will help the interviewers see your thought process and how you handle pressure.
✨Express Your Ambition for Growth
This position offers opportunities for career progression, so make sure to convey your desire to take on leadership responsibilities. Share your long-term goals and how you envision contributing to the company's success while advancing your own career.
