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For Companies At a Glance
- Tasks: Provide hands-on IT support, troubleshoot issues, and engage directly with clients.
- Company: Dynamic MSP in the South West, focused on growth and innovation.
- Benefits: Company van or mileage, 29 days holiday, pension scheme, and training support.
- Other info: Opportunity to work with modern tools and make a real impact.
- Why this job: Gain autonomy, variety, and influence in a supportive team environment.
- Qualifications: Experience as a Level 2 IT Support Engineer and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
We're an evolving MSP in the South West and need someone who already understands how a good MSP should operate. This role combines 2nd line support, field engineering, and direct client interaction across both business and residential customers. We need somebody who is confident handling escalations and will take responsibility for technical issues end to end. You'll build real relationships, solve real problems, and see the direct impact of your work. If you're currently in an MSP and want more autonomy, more variety, and real influence over how we evolve our MSP business, this is your opportunity to step up.
What You'll Be Doing
- This is a hands-on IT Support role combining remote support with on-site engineering.
- Owning and resolving issues / escalated service desk tickets.
- Diagnosing and troubleshooting a wide variety of technical issues.
- Visiting client sites for installations, upgrades, and advanced fault-finding.
- Working directly with customers in their homes and businesses.
- Managing and supporting Microsoft 365 environments (Azure AD, Intune, security, licensing).
- Supporting Windows and macOS environments.
- Installing, configuring, and troubleshooting networks (routers, switches, WiFi, VPNs).
- Deploying and supporting Ubiquiti UniFi solutions.
- Carrying out proactive MSP tasks (patching, monitoring, maintenance via RMM tools).
- Working to and managing SLAs, ticket quality, and prioritisation.
- Maintaining documentation and contributing to service improvement.
- Applying a security-first mindset aligned to Cyber Essentials standards.
What We're Looking For In You
- Proven experience as a Level 2 IT Support Engineer / 2nd Line Engineer within an MSP.
- Confident handling escalations and more complex technical issues.
- Strong experience with ticketing systems, SLAs, and prioritisation.
- Solid Microsoft 365 stack (Azure AD / Entra ID, Intune, Exchange Online).
- Strong knowledge of Windows, macOS, and networking fundamentals.
- Experience with Ubiquiti UniFi (desirable).
- Strong troubleshooting and analytical skills.
- Confident, professional communicator with customers (technical & non-technical).
- A cyber security-first mindset.
- Full UK driving licence.
What You'll Get
- Company van or mileage paid if you prefer to use own vehicle.
- 29 days holiday (including bank holidays).
- Pension scheme.
- A genuinely varied role (desk + field).
- Training and certification support.
- Exposure to modern MSP tools, systems, and security practices.
- All equipment, tools, and branded kit provided.
- A small, experienced, and supportive team where your input matters.
Interested? Apply today.
IT Support Engineer / Field Engineer (MSP) in Bristol employer: Pivotal Recruit
Contact Detail:
Pivotal Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer / Field Engineer (MSP) in Bristol
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Role-play with a friend or use online resources to get comfortable discussing your experience and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative. Plus, it gives us a chance to see your enthusiasm for joining our evolving MSP team.
We think you need these skills to ace IT Support Engineer / Field Engineer (MSP) in Bristol
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in an MSP environment. We want to see how you've handled escalations and complex technical issues, so don’t hold back on those examples!
Tailor Your Application: Take a moment to customise your application for this role. Use the job description as a guide and align your skills and experiences with what we’re looking for. It shows us you’re genuinely interested!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pivotal Recruit
✨Know Your MSP Inside Out
Before the interview, make sure you understand how a good Managed Service Provider operates. Research the company’s services, their client base, and any recent projects they've undertaken. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Technical Skills
Be prepared to discuss specific technical issues you've resolved in the past, especially those related to Microsoft 365, Windows, macOS, and networking. Bring examples of how you've handled escalations and complex problems, as this will highlight your experience and confidence in a hands-on IT support role.
✨Communicate Like a Pro
Since this role involves direct client interaction, practice explaining technical concepts in simple terms. Be ready to demonstrate your communication skills during the interview, as being able to connect with both technical and non-technical customers is crucial for success in this position.
✨Emphasise Your Problem-Solving Mindset
Prepare to discuss your approach to troubleshooting and how you prioritise tasks when managing SLAs and service desk tickets. Highlight any proactive measures you've taken in previous roles to improve service quality or efficiency, as this aligns perfectly with the company's focus on service improvement.