At a Glance
- Tasks: Provide hands-on IT support and solve technical issues for clients.
- Company: Dynamic Managed Service Provider in the South West.
- Benefits: Competitive salary, company van, and great benefits.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Gain autonomy and influence while making a real impact on clients.
- Qualifications: Experience in IT support and strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
£38,000 - £42,000 + Company Van + Benefits
Home-based | Covering Bristol North Somerset
Full-time, Permanent | Monday-Friday, 9:00am-5:30pm
We’re an evolving MSP in the South West and need someone who already understands how a good MSP should operate. This role combines 2nd line support, field engineering, and direct client interaction across both business and residential customers. We need somebody who is confident handling escalations and will take responsibility for technical issues end to end. You’ll build real relationships, solve real problems, and see the direct impact of your work.
If you’re currently in an MSP and want more autonomy, more variety, and real influence over how we evolve our MSP business, this is your opportunity to step up.
What You’ll Be Doing
- This is a hands-on IT Support role combining remote support with on-site engineering.
- Owning and resolving issues / escalated service desk tickets.
- Diagnosing and troubleshooting a wide variety of technical issues.
- Visiting client sites for installations, upgrades, and advanced fault-finding.
- Working directly with customers in their homes and businesses.
- Managing and supporting Microsoft 365 environments (Azure AD, Intune, security, licensing).
- Supporting Windows and macOS environments.
- Installing, configuring, and troubleshooting.
IT Support Engineer / Field Engineer (MSP) employer: Pivotal Recruit Ltd
As a forward-thinking Managed Service Provider (MSP) in the South West, we pride ourselves on fostering a dynamic work culture that values autonomy and innovation. Our employees enjoy competitive salaries, a company van, and a range of benefits, all while having the opportunity to build meaningful relationships with clients and see the tangible impact of their work. With a focus on professional growth and a supportive environment, we empower our team members to take charge of their careers and contribute to the evolution of our business.
