At a Glance
- Tasks: Provide hands-on IT support, troubleshoot issues, and engage with clients directly.
- Company: Dynamic Managed Service Provider (MSP) in the South West.
- Benefits: Competitive salary, company van, 29 days holiday, and training support.
- Other info: Join a supportive team where your contributions truly matter.
- Why this job: Gain autonomy, variety, and influence in a growing MSP environment.
- Qualifications: Experience as a Level 2 IT Support Engineer and strong troubleshooting skills.
The predicted salary is between 35000 - 42000 £ per year.
£35,000 - £42,000 + Company Van + Benefits
Home-based | Covering Bristol & North Somerset
Full-time, Permanent | Monday-Friday, 9:00am-5:30pm
We’re an evolving MSP in the South West and need someone who already understands how a good MSP should operate. This role combines 2nd line support, field engineering, and direct client interaction across both business and residential customers. We need somebody who is confident handling escalations and will take responsibility for technical issues end to end. You’ll build real relationships, solve real problems, and see the direct impact of your work. If you’re currently in an MSP and want more autonomy, more variety, and real influence over how we evolve our MSP business, this is your opportunity to step up.
What You’ll Be Doing
- Owning and resolving issues / escalated service desk tickets
- Diagnosing and troubleshooting a wide variety of technical issues
- Visiting client sites for installations, upgrades, and advanced fault-finding
- Working directly with customers in their homes and businesses
- Managing and supporting Microsoft 365 environments (Azure AD, Intune, security, licensing)
- Supporting Windows and macOS environments
- Installing, configuring, and troubleshooting networks (routers, switches, WiFi, VPNs)
- Deploying and supporting Ubiquiti UniFi solutions
- Carrying out proactive MSP tasks (patching, monitoring, maintenance via RMM tools)
- Working to and managing SLAs, ticket quality, and prioritisation
- Maintaining documentation and contributing to service improvement
- Applying a security-first mindset aligned to Cyber Essentials standards
What We’re Looking For In You
- Proven experience as a Level 2 IT Support Engineer / 2nd Line Engineer within an MSP
- Confident handling escalations and more complex technical issues
- Strong experience with ticketing systems, SLAs, and prioritisation
- Solid Microsoft 365 stack (Azure AD / Entra ID, Intune, Exchange Online)
- Strong knowledge of Windows, macOS, and networking fundamentals
- Experience with Ubiquiti UniFi (desirable)
- Strong troubleshooting and analytical skills
- Confident, professional communicator with customers (technical & non-technical)
- A cyber security-first mindset
- Full UK driving licence
What You’ll Get
- Company van or mileage paid if you prefer to use own vehicle
- 29 days holiday (including bank holidays)
- Pension scheme
- A genuinely varied role (desk + field)
- Training and certification support
- Exposure to modern MSP tools, systems, and security practices
- All equipment, tools, and branded kit provided
- A small, experienced, and supportive team where your input matters
Interested? Apply today.
Locations
IT Support Engineer / Field Engineer (MSP) in Devon, Newton Abbot employer: Pivotal Recruit Ltd
Join a dynamic Managed Service Provider in the South West, where you will enjoy a supportive work culture that values your input and fosters professional growth. With a competitive salary, a company van, and generous benefits including 29 days of holiday, this role offers the perfect blend of desk and field work, allowing you to make a real impact while developing your skills in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer / Field Engineer (MSP) in Devon, Newton Abbot
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and how they operate as an MSP. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills and be ready to demonstrate them. You might face some real-time troubleshooting scenarios during the interview, so brush up on your knowledge of Microsoft 365, networking, and any other relevant tech. We want to see you shine!
✨Tip Number 3
Show off your communication skills! As you'll be interacting with both technical and non-technical clients, practice explaining complex issues in simple terms. This will highlight your ability to build relationships and solve problems effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our evolving MSP team. Let’s make it happen!
We think you need these skills to ace IT Support Engineer / Field Engineer (MSP) in Devon, Newton Abbot
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match our job description. Highlight your experience with 2nd line support, Microsoft 365, and any relevant MSP work. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your confidence in handling escalations and technical issues.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love seeing real-life scenarios where you've made a difference for clients, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pivotal Recruit Ltd
✨Know Your MSP Inside Out
Before the interview, make sure you understand how a Managed Service Provider operates. Familiarise yourself with their services, client base, and any recent news about them. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Windows, macOS, and networking fundamentals. Bring specific examples of how you've handled escalations or complex technical issues in the past. This will highlight your problem-solving abilities and reassure them that you can manage their clients' needs.
✨Communicate Like a Pro
Since this role involves direct client interaction, practice explaining technical concepts in simple terms. During the interview, focus on your communication skills and how you build relationships with both technical and non-technical customers. This will show that you can effectively represent their company.
✨Emphasise Your Cyber Security Mindset
Given the importance of a security-first approach, be ready to discuss how you've applied cyber security principles in your previous roles. Share examples of how you've maintained compliance with standards like Cyber Essentials, as this will demonstrate your commitment to protecting client data.
