At a Glance
- Tasks: Provide hands-on IT support, resolving issues and visiting client sites for installations.
- Company: Join a dynamic team at a leading IT support company.
- Benefits: Enjoy a competitive salary, company van, 29 days holiday, and training support.
- Other info: A varied role with excellent career growth and all tools provided.
- Why this job: Make a real difference in tech by helping clients with innovative solutions.
- Qualifications: Experience as a Level 2 IT Support Engineer and strong knowledge of Microsoft 365.
The predicted salary is between 35000 - 40000 £ per year.
This role combines 2nd line support, field engineering, and direct client interaction across both business and residential customers.
What You’ll Be Doing:
- This is a hands-on IT Support role combining remote support with on-site engineering.
- Owning and resolving issues / escalated service desk tickets.
- Visiting client sites for installations, upgrades, and advanced fault-finding.
- Managing and supporting Microsoft 365 environments (Azure AD, Intune, security, licensing).
- Supporting Windows and macOS environments.
- Installing, configuring, and troubleshooting networks (routers, switches, WiFi, VPNs).
- Deploying and supporting Ubiquiti UniFi solutions.
- Carrying out proactive MSP tasks (patching, monitoring, maintenance via RMM tools).
- Working to and managing SLAs, ticket quality, and prioritisation.
- Maintaining documentation and contributing to service improvement.
Requirements:
- Proven experience as a Level 2 IT Support Engineer / 2nd Line Engineer within an MSP.
- Solid Microsoft 365 stack (Azure AD / Entra ID, Intune, Exchange Online).
- Strong knowledge of Windows, macOS, and networking fundamentals.
- A cyber security-first mindset.
- Full UK driving licence.
Benefits:
- Company van or mileage paid if you prefer to use own vehicle.
- 29 days holiday (including bank holidays).
- Pension scheme.
- A genuinely varied role (desk + field).
- Training and certification support.
- All equipment, tools, and branded kit provided.
Apply today.
Locations
2nd Line Field IT Support Engineer in Devon, Newton Abbot employer: Pivotal Recruit Ltd
Join a dynamic team as a 2nd Line Field IT Support Engineer, where you'll enjoy a supportive work culture that values employee growth and development. With competitive salaries, a company van, and generous holiday allowances, we prioritise your work-life balance while providing opportunities for training and certification in a hands-on role that combines both desk and field work. Experience the satisfaction of directly impacting our clients' IT environments in a varied and rewarding position.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Field IT Support Engineer in Devon, Newton Abbot
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Pivotal Recruit Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Pivotal Recruit Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Pivotal Recruit Ltd!
✨Direct Apply to Pivotal Recruit Ltd
Let's not forget to apply directly through the Pivotal Recruit Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Field IT Support Engineer in Devon, Newton Abbot
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Pivotal Recruit Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Pivotal Recruit Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Pivotal Recruit Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
