At a Glance
- Tasks: Partner with customers to drive success and lead technical evaluations and implementations.
- Company: Join a fast-growing Series B start-up in the Monitoring as a Code space.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Work independently in a dynamic, remote-first environment with a focus on collaboration.
- Why this job: Become an expert in modern monitoring practices and make a real impact.
- Qualifications: Strong technical skills in JavaScript/Node.js and experience in Solutions Engineering.
The predicted salary is between 36000 - 60000 £ per year.
Senior Customer Solutions Engineer (UK, Remote)
Pivotal Partners are exclusively partnering with a Series B ($60M) Monitoring as a Code start-up. We’re looking for a Senior Customer Solutions Engineer to help developers ensure application performance and reliability—from pull request to production.
In this role, you’ll become an expert in modern monitoring and observability practices, guiding customers through technical evaluations, implementation, and ongoing success. You’ll work closely with engineering teams, collaborate with product and engineering internally, and help improve documentation and processes.
What you’ll do
- Partner with customers across pre- and post-sales to drive adoption and success
- Lead technical evaluations, demos, and implementations
- Share customer insights with Product and Engineering
- Contribute to documentation, processes, and support when needed
What we’re looking for
- Strong technical skills (JavaScript/Node.js preferred)
- Experience in Solutions Engineering, ideally in dev-tools or SaaS
- Ability to work independently in a remote-first environment
- Strong communication and collaboration skills
- Empathy, curiosity, and customer-focused mindset
Senior Customer Solutions Engineer in London employer: Pivotal Partners
Pivotal Partners is an exceptional employer, offering a dynamic remote work environment that fosters innovation and collaboration. As a Series B start-up, we provide our employees with unique growth opportunities in the rapidly evolving field of monitoring and observability, alongside a supportive culture that values empathy and customer focus. Join us to be part of a team that is dedicated to driving success for our customers while advancing your career in a cutting-edge industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Solutions Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at meetups. We can’t stress enough how personal connections can lead to job opportunities, so don’t be shy!
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially if they relate to monitoring and observability. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for those interviews! Research common questions for Senior Customer Solutions Engineers and practice your responses. We recommend doing mock interviews with friends or using online platforms.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Senior Customer Solutions Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Customer Solutions Engineer role. Highlight your technical skills, especially in JavaScript/Node.js, and any relevant experience in solutions engineering or dev-tools.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about monitoring and observability practices. Share specific examples of how you've driven customer success in previous roles, and don’t forget to show off your communication skills!
Showcase Your Problem-Solving Skills:In your application, give us a glimpse of your problem-solving abilities. Describe situations where you’ve successfully guided customers through technical evaluations or implementations, and how you collaborated with teams to achieve results.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Pivotal Partners
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in JavaScript and Node.js. Be ready to discuss how you've used these technologies in past roles, as well as any relevant projects that showcase your expertise.
✨Understand the Company’s Product
Dive deep into the company's monitoring and observability practices. Familiarise yourself with their product offerings and think about how you can contribute to improving customer success through technical evaluations and implementations.
✨Prepare for Customer Scenarios
Think of potential customer scenarios you might encounter in this role. Prepare examples of how you've successfully guided customers through technical challenges in the past, highlighting your empathy and customer-focused mindset.
✨Showcase Your Collaboration Skills
Since this role involves working closely with engineering teams and contributing to documentation, be ready to share examples of how you've collaborated effectively in previous positions. Highlight your communication skills and how you’ve contributed to team success.
