Solutions Engineer/ Technical Account Manager in Coventry

Pivotal Partners is exclusively partnered to scale leading cloud-based business process automation provider which helps modern enterprises excel in the digital age by automating their IT, finance and general business processes.

Location: United Kingdom

Salary: £100K – £115K OTE

Customer Success & Adoption

• Build trusted relationships with technical and executive stakeholders.
• Lead health checks, workshops, and reviews to drive adoption and retention.
• Identify risk early and execute clear get-well plans.
• Align platform capabilities to customer architecture and business outcomes.
• Act as the primary technical and strategic contact.

Expansion & Solutioning

• Partner with Account Executives to drive account expansion.
• Deliver high-impact demos, technical presentations, and walkthroughs.
• Run evaluations and proofs-of-concept to validate new use cases and ROI.
• Translate business challenges into scalable automation solutions.

Technical Leadership

• Own technical escalations and coordinate cross-functional delivery.
• Manage multiple customer initiatives and priorities.
• Troubleshoot complex technical issues at a high level.
• Represent the customer internally with structured feedback.

Your Experience

• 3–5+ years in a customer-facing technical role (SE, TAM, Consulting, CSE).
• Enterprise software experience (cloud, ERP, databases, integrations).
• ERP knowledge required; SAP experience a plus.
• Java, ABAP, SQL, or similar preferred; AI/LLM exposure a plus.
• Strong communicator with technical and executive audiences.
• Comfortable managing multiple initiatives; willing to travel ~20–40%.

Looking forward to hearing from you!