At a Glance
- Tasks: Lead retention strategies to boost customer loyalty and subscription growth.
- Company: Join a fast-growing health tech scale-up disrupting the industry.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on diversity and inclusion.
- Why this job: Shape the future of health tech while making a real impact on customer experience.
- Qualifications: 4-6+ years in retention roles with strong analytical and communication skills.
The predicted salary is between 59400 - 72600 £ per year.
We are partnering with a global market-leading health tech scale-up and one of the fastest-growing companies in the UK, disrupting a stagnant multibillion-pound industry through award-winning product innovation and world-class performance marketing. Their hero product has redefined its category for over a million customers across 40+ countries, and they're now looking for a Retention Lead to own the next phase of growth. You will take full commercial ownership of a proven, scalable subscription model with significant untapped potential. Joining a category leader shaping the future of a fast-growing market, you will work directly with the product team on an active development roadmap, influencing how new launches land with the existing customer base.
Responsibilities
- Own subscription performance, building a test-and-learn framework to reduce churn and grow ARR.
- Analyse performance metrics to identify growth opportunities and strategic insights.
- Partner with website and CRM teams to optimise returning customer conversion and lifecycle flows.
- Strategise seasonal and always-on offers to re-acquire and retain customers.
- Build loyalty and advocacy programmes that reward long-term subscribers.
- Deliver clear reporting and insights to senior leadership.
About you
- 4-6+ years in a retention-focused role within a consumer product business.
- Experience with subscription management platforms (e.g. Loop, Recharge, Skio) and email/SMS tools (e.g. Klaviyo, Braze).
- A proactive, curious mindset - genuinely interested in why customers commit or leave.
- Strong analytical ability paired with excellent written communication.
- A strategic thinker comfortable in a fast-paced, high-pressure environment.
At Pivotal, we celebrate diversity and are committed to creating an inclusive recruitment process. We welcome applications from people of all backgrounds and experiences.
Growth Retention Lead employer: Pivotal London
Join a dynamic and innovative advertising technology company in London, where your expertise in media planning will be valued and nurtured. With a strong focus on employee development and a collaborative work culture, you'll have the opportunity to lead high-profile campaigns while mentoring junior team members. Enjoy the benefits of a hybrid working model, competitive salary, and the chance to work with cutting-edge technologies in a fast-paced environment that prioritises growth and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Growth Retention Lead
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Pivotal London and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Pivotal London are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Pivotal London on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Pivotal London. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Growth Retention Lead
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Pivotal London. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Pivotal London:Show us that you’ve done your homework! In your application, briefly mention what you admire about Pivotal London’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Pivotal London
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Pivotal London will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Pivotal London, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
