Pivotal London is seeking a CRM Manager to take genuine ownership of our CRM strategy within a rapidly scaling DTC subscription business. You will relaunch CRM as a major growth channel, building sophisticated lifecycle journeys, an experimentation roadmap, and measurable impact on retention, LTV and revenue.
The role involves owning retention, lifecycle, and subscriber longevity across a growing base of ~35,000–40,000 customers.
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CRM Growth Lead: Retention, LTV & Lifecycle employer: Pivotal London
Join a dynamic and innovative advertising technology company in London, where your expertise in media planning will be valued and nurtured. With a strong focus on employee development and a collaborative work culture, you'll have the opportunity to lead high-profile campaigns while mentoring junior team members. Enjoy the benefits of a hybrid working model, competitive salary, and the chance to work with cutting-edge technologies in a fast-paced environment that prioritises growth and excellence.
