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- Tasks: Lead customer service excellence and mentor a passionate team to support individuals with learning disabilities.
- Company: Pittsburgh Lesbian Correspondents, dedicated to empowering individuals in their community.
- Benefits: Full-time role with opportunities for personal growth and impactful work.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in customer service and a passion for supporting others.
- Other info: Dynamic environment with a focus on teamwork and high-quality service.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Senior Support Advisor role at Pittsburgh Lesbian Correspondents. Hilton Care provides supported living to adults with a learning disability including people with moderate, severe and profound learning disabilities. This includes people that have associated physical disabilities, sensory impairment and/or mental health needs. We are passionate about helping people to live full, independent and active lives in their community.
MAIN PURPOSE
To take a lead role in championing our customer service standards, deputise for Service Managers, and mentor Team Leaders and Support Workers to ensure all service users receive individualised high quality support.
Responsibilities
- To promote and communicate with all our service users and their families in a manner that exceeds their expectations.
- To ensure all staff communicate politely and helpfully at all times to add value to the customer experience.
- To take a lead role in providing high quality services that satisfy the needs and wants of all our service users and their families.
- To identify shortfalls and take corrective action to develop and maintain the required standards.
- To ensure that good practices are successfully transferred across services.
- To work closely with Service Managers and use additional supernumerary days/hours effectively.
- To facilitate and contribute to successful service transitions.
- To work in a variety of locations as required.
- To act as a role model in order to drive up service standards.
- Any other duties that are commensurate with the role.
Employment details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: Individual and Family Services
Senior Support Advisor employer: Pittsburgh Lesbian Correspondents
Contact Detail:
Pittsburgh Lesbian Correspondents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and engage with online communities. The more people you know, the better your chances of landing that Senior Support Advisor role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and support roles. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your passion for helping others! During interviews, share specific examples of how you've gone above and beyond for service users in the past. This will demonstrate your commitment to high-quality support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive features and tips available just for our applicants.
We think you need these skills to ace Senior Support Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Support Advisor role. Highlight your experience in customer service and any relevant skills that align with our mission of providing high-quality support to service users.
Showcase Your Passion: We want to see your enthusiasm for helping others! Share specific examples of how you've made a positive impact in previous roles, especially in supporting individuals with learning disabilities or similar needs.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate well-structured applications that get straight to the point while still showcasing your personality.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Pittsburgh Lesbian Correspondents
✨Know the Company Inside Out
Before your interview, make sure you research Pittsburgh Lesbian Correspondents thoroughly. Understand their mission, values, and the specific services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Senior Support Advisor, you'll need to demonstrate exceptional customer service skills. Prepare examples from your past experiences where you've gone above and beyond for clients or resolved conflicts effectively. This will highlight your ability to meet and exceed service user expectations.
✨Be Ready to Discuss Team Leadership
Since the role involves mentoring Team Leaders and Support Workers, be prepared to discuss your leadership style. Think of specific instances where you've successfully led a team or improved team dynamics. This will show that you can drive up service standards and foster teamwork.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.
