At a Glance
- Tasks: Assist French-speaking clients with inquiries and provide resolutions while managing collections.
- Company: Join Pitney Bowes, a fast-paced company that values collaboration and excellence.
- Benefits: Enjoy up to 25 days holiday, remote work, and a comprehensive benefits package.
- Other info: Flexible scheduling options available; we value diverse perspectives and inclusive work culture.
- Why this job: Make a real impact in customer service while working from home and growing your career.
- Qualifications: Fluent in French, with previous customer support experience and strong communication skills.
The predicted salary is between 38250 - 46750 £ per year.
We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.
We’re looking for people who:
- Act with urgency, accountability, and purpose
- Deliver high quality work with consistency and pride
- Collaborate effectively and elevate those around them
- Focus on outcomes that drive impact and growth
Please note you must be fluent in French both written and verbal. You will be required to answer incoming enquiries across a wide range of topics from our clients in the French market. You will need to identify clients’ needs, clarify the situation, provide a full resolution and re-educate the client to address the root cause of the enquiry. There will also be an element of Collections activity required when speaking with clients. We have created a hybrid environment which allows us to discuss outstanding invoices on an incoming enquiry and provide full resolution or obtain a payment date as the final step. You will be set productivity, telephony, customer satisfaction and quality KPIs to help us drive customer excellence. Fluent French written and verbal communication is essential.
Benefits:
- Up to 25 days holiday dependant on role, plus bank holidays
- Fully homebased role, although you will be expected to join us at in person events for Town Halls and Team Building. We will give you plenty of notice to make personal arrangements.
- 3 x basic salary life insurance scheme
- Defined contribution Pension scheme with employer match contribution up to 6% of basic salary
- Employee Assistance Programme
- Contribution towards home office set up, to purchase ergonomic chair, and where required, a desk and a homeworking allowance paid monthly
- Employee Discount Scheme - Access deals for travel, restaurants and shopping
Experience:
- Previous experience in a customer support role. Additionally, collections experience would be useful.
- Excellent French communication skills both written and verbal
- Previous experience using CRM system
- Ability to multi-task, set priorities and manage time effectively
- As the role is fully remote, the individual must be able to work collaboratively in a remote team environment using tools such as Team Video calling
- Able to work independently, with minimal supervision
We are committed to maintaining an inclusive workplace ensuring all employees are treated with dignity and respect, regardless of gender, sexual orientation, gender reassignment, marital status, race, religion, age, disability, or any other personal characteristic. Whilst this role may be advertised as a full-time role, we are open to applications from those who may need, or like, to work different schedules. Please discuss this as part of the application process.
We will:
- Provide the opportunity to grow and develop your career
- Offer an inclusive environment that encourages diverse perspectives and ideas
- Deliver challenging and unique opportunities to contribute to the success of a transforming organization
- Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)
Customer Service Rep employer: Pitney Bowes
At Pitney Bowes, we pride ourselves on being an exceptional employer that values collaboration, accountability, and personal growth. Our fully remote Customer Service Rep role offers a supportive work culture with comprehensive benefits, including a generous holiday allowance, home office contributions, and opportunities for career development. Join us to make a meaningful impact while enjoying the flexibility of a hybrid work environment and the chance to connect with colleagues during team-building events.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Rep
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pitney Bowes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pitney Bowes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Rep
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pitney Bowes:Your cover letter is your chance to shine! Tell us why you want to work at Pitney Bowes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pitney Bowes!
How to prepare for a job interview at Pitney Bowes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
