At a Glance
- Tasks: Provide exceptional customer service and resolve client queries in a dynamic remote environment.
- Company: Join Pitney Bowes, a tech-driven leader in document management and shipping solutions.
- Benefits: Enjoy up to 30 days holiday, life insurance, and a home office setup allowance.
- Other info: Flexible working hours available; join a diverse and inclusive team.
- Why this job: Make a real impact by enhancing client satisfaction and driving business success.
- Qualifications: Experience in customer service with strong communication and problem-solving skills.
The predicted salary is between 20790 - 25410 £ per year.
We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.
We’re looking for people who:
- Act with urgency, accountability, and purpose
- Deliver high quality work with consistency and pride
- Collaborate effectively and elevate those around them
- Focus on outcomes that drive impact and growth
Job Description:
Customer Service Advisor - 12 month fixed term contract. Must be based in UK and have right to work in the UK. Client success sits at the centre of how we work. Our document management, tracking, mailing and shipping solutions help organisations manage people, post and assets in a way that is practical, reliable and built around real operational needs.
Pitney Bowes (NYSE:PBI) is a technology-driven company that provides document management, tracking, mailing and shipping solutions to clients around the world – including more than 90 percent of the Fortune 500. Small businesses to large enterprises and government entities rely on Pitney Bowes to reduce operational costs, improve oversight and control within their organisations - ensuring accuracy, efficiency, insight, safety and compliance.
We are currently recruiting for passionate Customer Service Advisor to join our fantastic team. This is an excellent opportunity for anyone who has experience providing exceptional service to Clients who are looking for their next career move.
You are:
- A client focused individual who thrives on making the client central to everything you do whilst providing best in class customer service.
- Passionate about resolving high level complaints or issues and enjoy making recommendations for the improvement of business procedures and processes.
You will:
- Constantly strive for Client satisfaction, internal satisfaction surveys and Trustpilot reviews.
- Work with our Corporate and Public Service Client base to resolve all post sales queries.
- Liaise with other business partners to resolve queries and improve the service to our Clients.
- Partner with the internal Client Operation team to identify opportunities and improvement plans to drive Client experience.
- Manage the resolution / negotiation of Client issues to minimise cancellations, maximise Client retention and increase PB revenue.
- Deliver ‘best in class’ customer service in order to ensure maximum customer satisfaction which in turn will improve Pitney Bowes profitability.
- Deliver performance-based results consistently within established targets, KPIs (Key Performance Indicators), and SLAs (Service Level Agreements).
- Monitor, track, and analyse performance metrics to ensure timely achievement of goals and adherence to standards.
As a Customer Service Advisor you have:
- Experience working in a Customer Service or Contact Centre environment (financial or banking environment experience preferred but not essential).
- Excellent communication skills, both written and verbal, and a high level of numeracy.
- Experience working on multiple issues across a number of systems.
- PC literate in Microsoft applications.
- Strong inter-personal skills with a genuine customer focus and desire to work with people.
- Proven objection handling and decision making skills.
- Able to work collaboratively in a remote team environment using tools such as Team Video calling.
- Able to work independently, with minimal supervision.
Benefits:
- Up to 30 days holiday, role dependent, in addition to UK or Ireland bank holidays.
- 3 x Basic salary life insurance scheme.
- Defined contribution Pension scheme with employer match contribution up to 6% of basic salary.
- Fully homebased role, although you will be expected to join us at in person events for Townhalls and Team Building.
- Contribution towards home office set up and monthly homeworking allowance.
- Employee Assistance Programme.
- Employee Perk Platform providing access to discounts on vouchers as well as deals for travel, restaurants and shopping.
- This platform also offers live and on-demand fitness content.
We are committed to maintaining an inclusive workplace ensuring all employees are treated with dignity and respect, regardless of gender, sexual orientation, gender reassignment, marital status, race, religion, age, disability, or any other personal characteristic.
Whilst this role may be advertised as a full-time role, we are open to applications from those who may need, or like, to work different schedules. Please discuss this as part of the application process.
Customer Service Advisor - 12 Month Fixed Term Contract employer: Pitney Bowes
At Pitney Bowes, we pride ourselves on being an exceptional employer that values collaboration, accountability, and personal growth. Our fully remote Customer Service Rep role offers a supportive work culture with comprehensive benefits, including a generous holiday allowance, home office contributions, and opportunities for career development. Join us to make a meaningful impact while enjoying the flexibility of a hybrid work environment and the chance to connect with colleagues during team-building events.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 12 Month Fixed Term Contract
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Pitney Bowes.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Pitney Bowes. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor - 12 Month Fixed Term Contract
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Pitney Bowes.
How to prepare for a job interview at Pitney Bowes
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Pitney Bowes's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Pitney Bowes offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
