At a Glance
- Tasks: Help clients with enquiries and provide solutions while collaborating with a dynamic team.
- Company: Join Pitney Bowes, a company that values integrity and client success.
- Benefits: Enjoy up to 25 days holiday, remote work, and a supportive work environment.
- Other info: Flexible working hours and a commitment to inclusivity in the workplace.
- Why this job: Make a real difference in client satisfaction while developing your career.
- Qualifications: Fluent French communication skills and previous customer support experience required.
The predicted salary is between 30000 - 42000 € per year.
At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
We actively look for prospects who:
- Are passionate about client success.
- Enjoy collaborating with others.
- Strive to exceed expectations.
- Move boldly in the quest for superior and best in market solutions.
You will be required to answer incoming enquiries across a wide range of topics from our clients in the French market. You will need to identify clients’ needs, clarify the situation, provide a full resolution and re-educate the client to address the root cause of the enquiry. There will also be an element of Collections activity required when speaking with clients. We have created a hybrid environment which allows us to discuss outstanding invoices on an incoming enquiry and provide full resolution or obtain a payment date as the final step. You will be set productivity, telephony, customer satisfaction and quality KPIs to help us drive customer excellence. Fluent French written and verbal communication is essential.
Benefits:
- Up to 25 days holiday dependant on role, plus bank holidays.
- Fully homebased role, although you will be expected to join us at in person events for Town Halls and Team Building.
- 3 x basic salary life insurance scheme.
- Defined contribution Pension scheme with employer match contribution up to 6% of basic salary.
- Employee Assistance Programme.
- Contribution towards home office set up, to purchase ergonomic chair, and where required, a desk and a homeworking allowance paid monthly.
- Employee Discount Scheme - Access deals for travel, restaurants and shopping.
Experience:
- Previous experience in a customer support role.
- Additionally, collections experience would be useful.
- Excellent French communication skills both written and verbal.
- Previous experience using CRM system.
- Ability to multi-task, set priorities and manage time effectively.
- As the role is fully remote, the individual must be able to work collaboratively in a remote team environment using tools such as Team Video calling.
- Able to work independently, with minimal supervision.
We are committed to maintaining an inclusive workplace ensuring all employees are treated with dignity and respect, regardless of gender, sexual orientation, gender reassignment, marital status, race, religion, age, disability, or any other personal characteristic. Whilst this role may be advertised as a full-time role, we are open to applications from those who may need, or like, to work different schedules. Please discuss this as part of the application process.
We will:
- Provide the opportunity to grow and develop your career.
- Offer an inclusive environment that encourages diverse perspectives and ideas.
- Deliver challenging and unique opportunities to contribute to the success of a transforming organization.
- Offer comprehensive benefits globally (PB Live Well).
Customer Care Advocate employer: Pitney Bowes
At Pitney Bowes, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises client success and teamwork. As a Customer Care Advocate, you will enjoy the flexibility of a fully remote role while benefiting from comprehensive support for your home office setup, generous holiday allowances, and opportunities for career growth within a dynamic organisation. Join us to be part of a team that values innovation and collaboration, ensuring that every employee feels respected and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advocate
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Pitney Bowes on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer care scenarios. Think about how you'd handle tricky client situations, especially in French. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your passion for client success during interviews. Share examples of how you've gone above and beyond for customers in the past. This will resonate with the team culture at Pitney Bowes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to contribute to our innovative culture.
We think you need these skills to ace Customer Care Advocate
Some tips for your application 🫡
Show Your Passion for Client Success:When you're writing your application, make sure to highlight your passion for helping clients. Share specific examples of how you've gone above and beyond to ensure client satisfaction in previous roles.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that align with the Customer Care Advocate role. We want to see how you fit into our culture of teamwork and innovation.
Highlight Your Communication Skills:Since excellent French communication is key for this role, be sure to showcase your language skills in your written application. Use clear and concise language, and if possible, include examples of how you've effectively communicated with clients in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Pitney Bowes
✨Know Your Client-Centric Approach
Make sure you understand the importance of client success in this role. Prepare examples from your past experiences where you went above and beyond to meet a client's needs. This will show that you align with their values of putting the client first.
✨Brush Up on Your French Skills
Since fluent French communication is essential, practice speaking and writing in French before the interview. You might even want to prepare a few responses to common customer queries in French to demonstrate your proficiency during the conversation.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems, be ready to discuss it. If not, do a bit of research on popular CRM tools and how they can enhance customer support. Showing that you’re tech-savvy will impress them, especially since you'll be working remotely.
✨Show Your Team Spirit
Even though the role is remote, collaboration is key. Think of examples where you successfully worked as part of a team, even from a distance. Highlighting your ability to communicate effectively in a remote environment will demonstrate that you can thrive in their hybrid setup.
