At a Glance
- Tasks: Help students find their perfect training programme and guide them through enrolment.
- Company: Join the friendly team at Pitman Training Glasgow, focused on customer success.
- Benefits: Full-time contract with a supportive environment and opportunities for personal growth.
- Other info: Dynamic role with a focus on customer satisfaction and team culture.
- Why this job: Make a real difference in people's careers while achieving sales targets.
- Qualifications: Sales or customer service experience is a plus; enthusiasm and a willingness to learn are key.
The predicted salary is between 24000 - 28000 £ per year.
- Contract
- Full-Time, Fixed Term (Maternity Leave Cover)
About the Role
Pitman Training Glasgow is looking for an enthusiastic, positive and customer-focused Sales/Course Advisor to join our team on a full-time maternity cover contract.
This is a sales-focused role where you will help prospective students choose the right training programme to achieve their career goals.
You will be the first point of contact for enquiries, providing exceptional customer service while confidently guiding customers through the enrolment process.
We're looking for someone with a naturally friendly personality, excellent communication skills and a genuine passion for helping people.
Sales experience is desirable, but attitude, energy and a willingness to learn are equally important.
Key Responsibilities
- Respond to telephone, email and online enquiries promptly and professionally.
- Meet with prospective students to understand their career aspirations and recommend suitable training programmes.
- Convert enquiries into enrolments while achieving monthly sales targets.
- Build rapport and develop long‑term relationships with prospective and current students.
- Deliver an outstanding customer experience from initial enquiry through to enrolment.
- Follow up leads consistently using the CRM system.
- Maintain accurate customer records and sales activity.
- Promote Pitman Training courses, funding options and flexible learning opportunities.
- Support marketing campaigns and open events.
- Work closely with the Centre Manager to achieve business objectives.
- Provide excellent after‑sales support to ensure student satisfaction.
What We're Looking For
- Friendly, approachable and confident personality.
- Positive, enthusiastic attitude.
- Excellent communication and listening skills.
- Customer‑focused with a genuine desire to help people.
- Comfortable working towards sales targets.
- Self‑motivated and organised.
- Professional appearance and manner.
- Ability to work independently and as part of a team.
- Sales or customer service experience.
- Experience using CRM systems.
- Experience in education, recruitment, retail or training.
- Personal Qualities
- Warm and welcoming.
- Naturally upbeat and positive.
- Resilient when faced with challenges.
- Motivated by achieving goals.
- Empathetic and a great listener.
- Confident without being pushy.
- Reliable and dependable.
- Adaptable in a busy environment.
- Passionate about helping people improve their careers.
- What Success Looks Like
- High levels of customer satisfaction.
- Strong enquiry‑to‑enrolment conversion rates.
- Achievement of monthly sales targets.
- Positive contribution to team culture.
- Excellent follow‑up and customer care.
Please email your CV and Cover letter to helen. mccanney@pitman-training. com to apply ASAP.
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Contact Details:
Pitman Training Edinburgh & Glasgow Award ? winning centres. Recruitment Team
