At a Glance
- Tasks: Onboard campsite owners and maximise their success using our self-serve portal.
- Company: Join an award-winning travel site revolutionising outdoor accommodation bookings.
- Benefits: Enjoy a competitive salary, performance bonuses, and great work-from-home perks.
- Other info: Work remotely with a supportive team and excellent career growth opportunities.
- Why this job: Be part of a dynamic team making camping easier for everyone.
- Qualifications: Fluent in English and French with B2B account management experience.
The predicted salary is between 22000 - 24000 € per year.
Want to work with an award-winning and quickly expanding company? We’re a travel site, making it a doddle to book camping, glamping, and caravan sites all over the world, with over 6,000 to choose from. We are seeking a highly motivated and Multilingual Account Coordinator to join our dynamic, multinational Account Management team. Within this role, you’ll be responsible for onboarding new campsite owners - setting them up for success using our self-serve portal, along with managing renewals and proactively engaging with existing sites to maximise commercial opportunities.
The role will include carrying out the following tasks:
- Provide excellent support via email and phone
- Coach campsite owners to effectively manage their inventory and pricing using the self-serve online portal
- Ensuring each listing meets our quality metrics before activating
- Responsible for ensuring accurate site listings are live on Pitchup
- Champion process optimisation initiatives, along with your consultative sales skills, to reduce time-to-live and elevate the overall supplier experience
- Utilising your consultative sales skills along with data to successfully navigate objections and maximise commercial opportunities
- Proactively engage and consult with your portfolio of campsites to optimise their listing performance, driving increased bookings and revenue
- Maintain meticulous and up-to-date records of all partner interactions and pipeline activity within the CRM system
- Apply strategic market prioritisation to focus efforts and resources on high-value sites, revenue-driving and new markets
- Identify and onboard new revenue streams by activating supplementary pitch types for existing sites
- Collaborate seamlessly with the Sales team to transition new sites efficiently to activation
- Partner with the Customer Service team to quickly resolve complex supplier-related inquiries and escalated issues
- Provide operational support to the team for various administrative and project-based tasks as needed
- Act as a problem solver, resolving issues rapidly and identifying ways to improve the site's experience working with us
- Serve as an out-of-office coverage for the Account Management team to maintain business continuity
We’re looking for an articulate, organised, flexible individual, able to provide competent support to market managers and campsite owners. The successful candidate will meet the following criteria:
- Proven experience of managing B2B accounts in a fast-paced (ideally e-commerce) environment
- Previous experience in telesales would be an advantage
- Experience of working with online portals or SaaS solutions
- Fluency and outstanding professional command of English and French
- Meticulous, organised and methodical
- Internet savvy
- Ability to troubleshoot independently
- A desire to take a big part in the establishment of Pitchup.com as a modern, creative brand
- General administrative skills, as well as experience within a customer-facing sector
- Excellent communication skills and phone manner
- Switched on
- A quiet place to work from in your home
The package includes:
- £26,000k - £28,000k
- Performance-related bonus
- Private health insurance, critical illness cover, life assurance and income protection
- Work-from-home office equipment allowance
- 25 days holiday, plus bank holidays (pro-rated for part-time employees)
- Pension matched to 4%, private healthcare, life insurance, critical illness cover and income protection - for peace of mind
- Discounts for gym memberships, sports equipment, Caffe Nero, Odeon Cinema and various hotel and retail outlets
- Great staff discounts on Pitchup bookings across thousands of properties in 70 countries
- Employee assistance helpline, in case you ever need someone to talk to, with access to get-fit programmes, nutrition advice, financial and legal advice and counselling
- Enhanced paternity and maternity leave
- Cycle to work scheme
Did you know? We have a 4.8 rating on Feefo, winning Feefo’s Platinum Trusted Service award for the sixth year running.
More about Pitchup: Pitchup.com recently hit the milestone of 1m bookings in a single year, becoming the UK's most-visited site for outdoor accommodation this summer. Our website receives 63m annual visits and up to 9,173 bookings per day. So far, £500m worth of holidays have been booked through us, and we’ve helped 17m holidaymakers make their great escape. The company is profitable and was founded in 2009 by former lastminute.com staff with a background in the holiday-park sector. You will join a nimble team of 70 based in 10 countries, all working from home, as we are a 100% remote business.
Our site has been featured in leading global media titles, such as BBC News, New York Times, Le Figaro, Vogue and more, and has been translated into 17 languages. We’re also a 2026 FT Long-term growth champion, and were awarded the Platinum Trusted Service Award by Feefo, for achieving a customer rating of at least 4.5 out of 5 for 6 years in a row.
Locations
Account Coordinator in Cheshire, Warrington employer: Pitchup.com
At Pitchup, we pride ourselves on being an award-winning and rapidly growing travel site that offers a vibrant work culture and a commitment to employee well-being. As a remote employer, we provide our Account Coordinators with comprehensive benefits including private health insurance, generous holiday allowances, and opportunities for professional growth within a dynamic, multinational team. Join us in shaping the future of outdoor accommodation while enjoying the flexibility and support that comes with working from home in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Account Coordinator in Cheshire, Warrington
✨Tip Number 1
Get to know the company inside out! Research Pitchup, our values, and what makes us tick. This will help you tailor your conversations and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your pitch! Whether it's over the phone or in a video call, make sure you can confidently talk about your experience and how it aligns with the Account Coordinator role. We love a good story!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Account Coordinator in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Coordinator role. Highlight your experience in managing B2B accounts and any relevant skills that match what we're looking for. This shows us you’re genuinely interested and have done your homework!
Show Off Your Communication Skills:Since you'll be providing support via email and phone, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to showcase your fluency in English and French!
Be Organised and Methodical:We love a candidate who is meticulous and organised! In your application, mention any tools or methods you use to stay on top of tasks and manage your time effectively. This will help us see how you can contribute to our dynamic team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Pitchup.com
✨Know Your Stuff
Before the interview, make sure you understand the role of an Account Coordinator inside and out. Familiarise yourself with the company's services, especially how they help campsite owners manage their listings. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Multilingual Skills
Since fluency in English and French is a must, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or handle a scenario involving a French-speaking campsite owner. Practising common phrases or scenarios can give you an edge.
✨Highlight Your Problem-Solving Abilities
The role requires quick thinking and problem-solving. Think of examples from your past experiences where you successfully resolved issues for clients or improved processes. Be ready to discuss these situations and the positive outcomes that followed.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for account management, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
