At a Glance
- Tasks: Drive client retention and growth while ensuring a seamless customer journey.
- Company: Join Pitchero, a fast-growing digital platform at the heart of grassroots sports.
- Benefits: Onsite parking, support, training, and a vibrant work culture.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be the key player in transforming sports clubs with innovative technology.
- Qualifications: Experience in SaaS, Customer Success, or Account Management; sports-minded individuals preferred.
The predicted salary is between 38250 - 46750 £ per year.
Pitchero is a rapidly growing digital platform, at the heart of grassroots sports, who’s technology helps clubs and communities thrive.
The all-in-one platform helps run sports clubs, combining website, registration, payments, team management and club comms - saving volunteers hours and boosting club revenue.
Pitchero also operate Pitchero GPS – a GPS Player Tracker that records your training and match-day activity, compares your core metrics, and helps to achieve optimal performance.
We are currently looking for a Customer Account Manager to join our Leeds office.
We are a high-growth scale-up where sport and technology collide.
The office is based on the outskirts of Leeds and has good transport links via the motorway.
As a Customer Account Manager, you will be the driving force behind client retention and growth.
You will deliver a flawless customer journey, working as the bridge between our clients and our sales division.
Act as the primary point of contact for existing clubs, building long-term partnerships based on trust and results.
Proactively monitor client health and usage data to ensure they are getting the absolute best from the software.
Work with clubs to move their entire workflow, from player registration to digital payments, onto the platform.
By ensuring the software is the central nervous system of the club, you will drive world-class retention rates, making Pitchero a permanent fixture of their success.
You have the ability to quickly gain the confidence of a high-performing sales team and can articulate complex software solutions simply.
You can grasp new concepts quickly and find creative solutions to customer challenges on the fly.
You have a background in Saa S (Software as a Service), either in Customer Success, Account Management, or Onboarding.
You are sports-minded and understand the unique environment of amateur and semi-professional sports clubs.
- Onsite parking
- Support and training provided
Digital Senior Account Director employer: Pitchero
At Pitchero, we pride ourselves on being an exceptional employer that champions both personal and professional growth within a vibrant work culture. Our Leeds office offers a supportive environment where innovation thrives, and employees are empowered to make a real impact in the grassroots sports community. With excellent transport links, onsite parking, and comprehensive training, we ensure our team members have the resources they need to succeed while enjoying a fulfilling career in a high-growth scale-up.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Senior Account Director
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pitchero. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pitchero before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Digital Senior Account Director
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pitchero:Your cover letter is your chance to shine! Tell us why you want to work at Pitchero specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pitchero!
How to prepare for a job interview at Pitchero
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
