At a Glance
- Tasks: Manage client accounts, ensuring they maximise value from our innovative sports platform.
- Company: Join Pitchero, a fast-growing tech company revolutionising grassroots sports.
- Benefits: Competitive salary, healthcare package, on-site parking, and comprehensive training.
- Why this job: Be the driving force behind client success in the exciting world of sports technology.
- Qualifications: Strong people skills, experience in account management, and a passion for sports.
The predicted salary is between 34000 - 34000 £ per year.
About Pitchero
Pitchero is a rapidly growing digital platform, at the heart of grassroots sports, whose technology helps clubs and communities thrive. The all-in-one platform helps run sports clubs, combining website, registration, payments, team management and club comms – saving volunteers hours and boosting club revenue. Pitchero also operates Pitchero GPS – a GPS Player Tracker that records your training and match-day activity, compares your core metrics, and helps to achieve optimal performance.
We are currently looking for a Customer Account Manager to join our Leeds office. We are a high-growth scale‑up where sport and technology collide. As we continue our rapid expansion in both revenue and headcount, we are looking for a professional, high‑energy, and competitive individual to ensure our clients thrive. The office is based on the outskirts of Leeds and has good transport links via the motorway.
As a Customer Account Manager, you will be the driving force behind client retention and growth. You will manage a portfolio of existing clients, ensuring they extract maximum value from the Pitchero platform while identifying opportunities to expand our footprint within their organisations. You will deliver a flawless customer journey, working as the bridge between our clients and our sales division.
Key Responsibilities
- Act as the primary point of contact for existing clubs, building long-term partnerships based on trust and results.
- Conduct engaging, professional demos to showcase new features and ensure clients are utilising the full suite of Pitchero tools.
- Proactively monitor client health and usage data to ensure they are getting the absolute best from the software.
- Identify and execute cross‑sell and up‑sell opportunities to increase the value of your portfolio.
- Lead the transition for new clients, ensuring a smooth technical and cultural integration into the SaaS environment.
- Work with clubs to move their entire workflow, from player registration to digital payments, onto the platform.
- Proactively identify features the club isn’t using and demonstrate how they solve specific pain points.
- By ensuring the software is the central nervous system of the club, you will drive world‑class retention rates, making Pitchero a permanent fixture of their success.
Requirements
- You possess brilliant people skills and consider yourself an ‘active listener.’ You don’t just hear clients; you understand their pain points.
- You have the ability to quickly gain the confidence of a high‑performing sales team and can articulate complex software solutions simply.
- You can grasp new concepts quickly and find creative solutions to customer challenges on the fly.
- You have a background in Account Management, Customer Success, Sales or Onboarding.
- You are sports‑minded and understand the unique environment of amateur and semi‑professional sports clubs.
Benefits
- Basic up to £34,000 based on experience + OTE
- Healthcare package
- On‑site parking
- Support and training provided
Customer Account Manager employer: Pitchero
At Pitchero, we pride ourselves on being a dynamic and innovative employer at the forefront of grassroots sports technology. Our Leeds office offers a collaborative work culture where employees are empowered to grow and develop their skills, supported by comprehensive training and a focus on client success. With excellent transport links and onsite parking, we provide a convenient and engaging environment for those passionate about making a meaningful impact in the world of sports.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Get to know the company inside out! Research Pitchero's platform and its features so you can speak confidently about how you can help clients thrive. This will show your genuine interest and make you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for role-play scenarios! As a Customer Account Manager, you'll need to demonstrate your problem-solving skills. Practise handling client objections or showcasing product features in a mock interview setting.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It’s a simple way to keep you top of mind and shows your professionalism.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Show Your Passion for Sports:Make sure to highlight your love for sports in your application. We want to see that you understand the grassroots sports environment and how our platform can make a difference for clubs and communities.
Tailor Your Experience:When writing your application, focus on your relevant experience in Account Management or Customer Success. We’re looking for specific examples of how you've helped clients thrive, so don’t hold back!
Be Personable:We value brilliant people skills, so let your personality shine through in your written application. Use a friendly tone and show us that you’re an active listener who understands client pain points.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Pitchero.
How to prepare for a job interview at Pitchero
✨Know Your Stuff
Before the interview, make sure you’re familiar with Pitchero’s platform and its features. Understand how it benefits sports clubs and be ready to discuss how you can help clients maximise their use of the software.
✨Showcase Your People Skills
As a Customer Account Manager, building relationships is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight your active listening skills and how you’ve addressed client pain points.
✨Demonstrate Your Problem-Solving Ability
Think of specific challenges you’ve faced in previous roles and how you overcame them. Be ready to discuss how you can creatively solve problems for clients using Pitchero’s tools, showing that you can think on your feet.
✨Be Sports-Minded
Since Pitchero operates in the sports sector, show your passion for sports and understanding of the amateur and semi-professional landscape. Share any relevant experiences or insights that connect your background to the role.
