Senior Customer Experience Specialist

Responsibilities

• The Marketing team at PitchBook is critical to fueling the company’s growth by utilizing a variety of strategies to support our Sales and Customer Success departments grow and retain our client base
• The Marketing department is responsible for all demand generation efforts by executing engaging campaigns, creating effective product marketing strategies, and attending client and trade-show events
• The Marketing team is also responsible for promoting the PitchBook brand
• PitchBook’s Sr. Customer Experience Specialist plays a key role in executing impactful experiences and programs that support our growing Customer Success team
• This position focuses on supporting client events globally and a targeted gifting strategy to enhance client relationships and strengthen our brand presence
• This role requires strong organizational and communication skills, so we are looking for a candidate eager to experiment, explore new tactics, and continually improve our ability to connect with our customers
• This role thrives in fast-paced, ambiguous environment while offering support over an aggressive roadmap of marketing opportunities
• The ability to work effectively across various internal and external teams including Sales, Customer Success, and Creative is critical to support a cohesive approach to our events and gifting strategy
• Support the execution of a global client event strategy – designed to support in-person interactions for our Sales and Customer Success teams
• Support (and manage when necessary) end-to-end event planning process including venue and catering requirements, signage, shipping, swag, and event documentation as needed
• Coordinate on-site event needs – printing, giveaways, signage
• Oversee and maintain our client gifting platform, Sendoso, including campaign and inventory management, as well as support for Sales and Customer Success
• Support the Company Store as necessary
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Requirements

3+ years of relevant professional experience in Marketing and Events Management

Must be authorized to work in the United Kingdom without the need for visa sponsorship now or in the future

Bachelor’s degree

About the role

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook

What we’re looking for

• A True Team Player.
• Ability to work productively across diverse teams in rapidly changing conditions.
• Partnership and collaboration are a fundamental requirement.
• Relentlessly High Standards.
• Ability to simultaneously manage multiple projects and priorities.
• Detail oriented and deadline driven.
• Ability to travel 1 – 3 times per year.
• Excellent written and oral communication skills.
• Technically savvy, with experience in Marketo, Salesforce.com, Splash, Microsoft Teams, Asana or similar marketing programs preferred.
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word and Excel with the ability to pick up new systems and software easily.
• Experience with automation software and project planning tools are preferred.

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