Data Operations Associate, German Speaking in London

At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things.

About the Role:

At PitchBook, we believe that the Data Operations team plays a vital role in setting us apart from our competitors. We take immense pride in providing top-quality data to our customers, while also being accountable, collaborative, and receptive to feedback. Our team members are highly engaged, detail-oriented, and always eager to learn and grow as our industry evolves.

A Data Operations Associate at PitchBook is initially focused on becoming proficient in our in-house developed Research Tool Suite and our proprietary Primary outreach tools. Once proficient, they will be responsible for outreach via email and telephone to contacts at entities within one of PitchBook’s core datasets. This will require the associate to create outreach strategies, create outreach batch and email templates, conduct email and phone call campaigns, and process client requests. The main objective of this role is to ensure PitchBook has the most accurate, comprehensive, and timely data available.

Primary Job Responsibilities:

• Become proficient in one of PitchBook’s core data areas of operation, including: private equity, venture capital, M&A, or Institutional Investors.
• Leverage our in-house database, business intelligence reports, and other technology-based tools to ensure that proprietary data is audited and added to the PitchBook Platform efficiently while adhering to complex research tracking methodologies to ensure that data is of the utmost quality.
• Build and maintain relationships with industry professionals to enhance the accuracy and comprehensiveness of the PitchBook Platform.
• Manage and drive effective email and call campaigns with the goal of gathering and verifying private market data.
• Consistently provide quality customer service, responding to requests from internal and external customers daily.
• Partner with Marketing, Editorial, and Customer Success teams to tailor email messages to clients and better understand client use cases.
• Collaborate with other members of the Primary team and the broader Data Operations department to develop and improve processes, tools, and methodologies; identifying opportunities to improve upon the core quality metrics (comprehensiveness, accuracy, timeliness).
• Gather team feedback and utilize PowerBI reports to identify root causes of systemic data problems and drive operational, methodology, and Research Tool Suite Database improvements.
• Work closely with our Data Operations team in Mumbai to ensure we are accurately and comprehensively entering data into the PitchBook platform.
• Communicate effectively and efficiently with your team and other stakeholders across the Data Operations department to provide updates on project progress, address roadblocks, and celebrate wins.
• Support the vision and values of the company by setting an example and demonstrating desired behaviours.
• Participate in various company initiatives and projects as requested.

Skills and Qualifications:

• Bachelor’s degree required.
• 1+ years of work experience, including any internship experience.
• Fluency in German.
• Excellent verbal and written communication skills; comfortable to engage a diverse array of audiences.
• Enjoy relationship building and conversing with new people every day; comfortable to engage a diverse group of industry contacts.
• Ability to operate with a strong sense of urgency and deliver results.
• Self-motivated and goal-oriented attitude and can work effectively as an individual or as part of a team.
• Interest in financial markets or services, particularly private equity and venture capital.
• Possess terrific prioritization skills to handle a large volume of outbound calls on a daily basis.
• Analytical and process-oriented with a dedication to continuous improvement.
• Ability to problem solve and use judgment to make decisions when faced with ambiguous situations.
• Highly curious with a positive attitude.
• Strong organization skills with attention to detail.
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily.

Benefits at PitchBook:

• Private medical insurance.
• Dental scheme.
• Additional medical wellness incentives.
• Life cover.
• Paid sabbatical program after four years.
• Paid parental leave.
• Education subsidies.
• Robust training programs on industry and soft skills.
• Minimum 25 days annual leave and volunteer days.
• Employee resource groups.
• Company-wide events.
• Employee referral bonus program.
• Quarterly team building events.
• 10% Pension contribution.
• Income protection.
• Shared ownership employee stock program.
• Transportation stipend.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an ongoing basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.