At a Glance
- Tasks: Support global client events and manage gifting strategies to enhance brand presence.
- Company: Dynamic company focused on customer experience and collaboration.
- Benefits: Private medical insurance, dental scheme, life cover, sabbaticals, parental leave, and education subsidies.
- Other info: Join a team that values collaboration and offers excellent career growth opportunities.
- Why this job: Elevate customer journeys through exciting events and thoughtful gifts in a fast-paced environment.
- Qualifications: Bachelor’s degree and 3+ years in marketing and events management required.
The predicted salary is between 40500 - 49500 £ per year.
Overview
In this role you will support global client events and a targeted gifting strategy to strengthen relationships and brand presence.
You’ll collaborate across Sales, Customer Success, and Creative to execute events and manage the gifting platform, driving cohesive experiences.
The position thrives in a fast-paced environment with cross-functional coordination and a bias for experimentation.
You’ll play a key part in elevating the customer journey and brand through well-run events and thoughtful gifts.
- Pay / Benefits
- Private medical insurance
- Dental scheme
- Life cover
- Paid sabbatical after four years
- Paid parental leave
- Education subsidies
Responsibilities
- Support the execution of a global client event strategy for Sales and Customer Success
- Manage end-to-end event planning including venue, catering, signage, and logistics
- Coordinate on-site needs such as printing, giveaways, and signage
- Oversee Sendoso gifting campaigns and inventory management
- Support the Company Store as needed
- Model and promote the company values through behavior
- Contribute to various company initiatives and projects
- Key requirements
- Bachelor’s degree
- 3+ years in marketing and events management
- Strong collaboration across diverse teams in dynamic environments
- High standards with ability to manage multiple projects and priorities
- Willingness to travel 1–3 times per year
- Excellent written and verbal communication
- Proficiency with Microsoft Office (Outlook, Word, Excel); ability to learn new systems
- Experience with automation software and project planning tools (preferred)
- Authorization to work in the United Kingdom without visa sponsorship
- team player
- detail-oriented
- deadline-driven
- Microsoft Office (Outlook, Word, Excel)
- automation software
- project planning tools
Sr. Customer Experience Specialist in London employer: PitchBook Data
As a Sr. Customer Experience Specialist, you'll join a dynamic team that values collaboration and innovation in a fast-paced environment. Our commitment to employee well-being is reflected in our comprehensive benefits package, including private medical insurance, paid sabbaticals, and education subsidies, fostering both personal and professional growth. Located in the UK, we offer a unique opportunity to elevate customer experiences through impactful events and thoughtful gifting strategies, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Customer Experience Specialist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PitchBook Data. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PitchBook Data before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sr. Customer Experience Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PitchBook Data:Your cover letter is your chance to shine! Tell us why you want to work at PitchBook Data specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PitchBook Data!
How to prepare for a job interview at PitchBook Data
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
