Key Account Manager, fluent in French New London, England, United Kingdom

About the Role

As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers’ success.

Key Account Manager Responsibilities

• Achieve sales and retention goals measured quarterly while providing excellent support to clients.
• Act as primary point of contact and business partner for a dedicated portfolio of PitchBook’s key enterprise clients via in-person meetings, phone, and/or email.
• Identify growth opportunities to expand existing user base within portfolio of accounts to achieve and consistently exceed sales and retention goals.
• Develop and own the long‑term strategy; define growth goals and execution plans to increase engagement and footprint with clients over a multi‑year time horizon.
• Conduct client demonstration sessions designed to highlight how the PitchBook platform addresses the needs of the account and individual end users with a consultative approach.
• Work collaboratively with designated Account Development Managers, Customer Success Managers, and Account Development Representatives to strategize on account retention and growth opportunities.
• Go above and beyond to ensure customer satisfaction with quarterly business reviews and continual product education.
• Efficiently and thoroughly manage your pipeline and oversee the end‑to‑end sales cycle.
• Use Catalyst and Salesforce to effectively manage client relationships through client interactions, account mapping, pipeline, and task management.
• Drive engagement with prospective clients through personally crafted sequences and/or marketing provided materials via Highspot.
• Use Gong regularly to review client calls, provide product feedback, and self‑evaluate.
• Effectively prospect new accounts as needed, creatively leveraging various channels including events, Salesforce, LinkedIn Navigator, and others.
• Support the vision and values of the company through role modeling and encouraging desired behaviors.
• Participate in various company initiatives and projects as requested.

Skills and Qualifications

• 5+ years of sales or account management experience, enterprise accounts preferred.
• Fluency in French.
• Proven ability to close complex deals with relevant stakeholders and oversee the end‑to‑end sales process.
• Prior experience with Catalyst, Salesforce, or similar CRM to forecast sales and maintain updated records of client interactions.
• Excellent verbal and written communication skills with a keen eye for detail.
• Exemplary presentation skills; comfortable to engage a diverse array of clients.
• Interest in the private equity and venture capital marketplace preferred.
• Curious, able, and interested to learn about client needs.
• Organized with terrific prioritization skills.
• Self‑motivated, persistent, and goal‑oriented attitude and can work effectively as part of a team.
• Possess strong negotiation skills, persistence, and resiliency.
• Proficiency with the Microsoft Office suite including in‑depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily.
• Must be authorized to work in the United Kingdom without the need for visa sponsorship now or in the future.

Benefits at PitchBook

• Physical Health: Private medical insurance, additional medical wellness incentives, life cover.
• Emotional Health: Paid sabbatical program after four years, paid parental leave, robust training programs on industry and soft skills, minimum 25 days annual leave and volunteer days.
• Social Health: Employee resource groups, employee referral bonus program, quarterly team building events, income protection, shared ownership employee stock program, transportation stipend.

Benefit offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Working Conditions

At the heart of our company is a belief in the power of in‑person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. This role is expected to be in the office 5 days a week. The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an ongoing basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

Equal Opportunity Employer Statement

As an equal opportunity employer, PitchBook is dedicated to inclusive hiring. We maintain fair and equitable hiring practices.