Are you an Ecommerce Manager who loves getting under the skin of online performance – understanding what customers are doing, where opportunities are being missed and what needs to change to drive growth?
We’re working with a fast-growing Birmingham-based ecommerce business that has experienced significant growth across its portfolio of brands. Operating within the heating, cooling and electrical sector, the business sells a broad range of products through multiple ecommerce websites and marketplaces. With ambitious plans for continued growth, they’re now investing further into their ecommerce team and looking for an experienced eCommerce Manager to join them.
This is a commercially focused role where you’ll have real ownership over ecommerce performance. You’ll be looking at everything from traffic and conversion through to average order value, merchandising and the overall customer journey, using data to understand what’s working, what isn't and where the next opportunity sits.
Reporting into the Head of eCommerce, you’ll work closely with the wider digital, marketing, merchandising and creative teams to drive profitable online growth.
What will you be doing?
Day-to-day, you’ll take ownership of trading performance across the company’s ecommerce sites, keeping a close eye on revenue, margin, traffic, conversion and AOV. You’ll use this insight to identify opportunities and make improvements across the customer journey, including:
- Planning trading and promotional activity around seasonal demand and key commercial periods.
- Improving onsite merchandising, product discovery, navigation, search and category structures.
- Ensuring bestsellers, new products and key commercial ranges are positioned effectively across the sites.
- Managing online product launches, hero products, clearance and end-of-life ranges.
- Developing a CRO roadmap and identifying where customers are dropping out of the journey.
- Testing and improving landing pages, product pages and checkout journeys to increase conversion and AOV.
- Using A/B testing and customer behaviour insights to inform future improvements.
- Supporting customer acquisition and retention activity, working with the wider marketing team to grow relevant traffic.
- Working alongside content, creative, UX and development teams to turn insight into action.
This isn't a role where you'll sit back and simply report on the numbers. They want someone who will use the data, ask questions, spot opportunities and make things happen.
What are we looking for?
You’ll already have experience as an eCommerce Manager or similar commercially focused ecommerce role, ideally within retail, D2C or another product-led consumer business.
You’ll need a strong understanding of the ecommerce journey and experience across areas such as trading, onsite merchandising, CRO and SEO. You’ll be comfortable working with analytics and customer behaviour tools, using data to make commercial decisions rather than relying on gut feel alone. Experience with platforms such as Shopify and tools including Google Analytics, Looker or Microsoft Clarity would be beneficial.
Most importantly, we’re looking for someone who is commercial, curious and proactive. Someone who enjoys getting into the detail but can also step back, see the bigger picture and prioritise the changes that will make the biggest difference.
You’ll be joining a growing team where there is plenty happening, lots still to develop and genuine scope to influence how the ecommerce function evolves.
If you’re looking for an Ecommerce Manager role where you can take ownership, test ideas and have a measurable impact on online growth, we’d love to hear from you.
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StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Pitch Ltd are looking for when hiring for a Ecommerce Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Pitch Ltd for the Ecommerce Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Pitch Ltd as a Ecommerce Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Pitch Ltd’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Manager.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Pitch Ltd, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Pitch Ltd's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Pitch Ltd. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Pitch Ltd
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Pitch Ltd uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Pitch Ltd. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
