At a Glance
- Tasks: Connect with customers, qualify leads, and schedule appointments for our sales team.
- Company: Exciting Birmingham-based company with a dynamic sales culture.
- Benefits: Competitive salary, pension, retail discounts, and ongoing training.
- Other info: Supportive team environment with real growth potential.
- Why this job: Join a fast-paced role where every day brings new challenges and opportunities.
- Qualifications: Experience in customer-facing roles and strong communication skills.
The predicted salary is between 37125 - 45375 £ per year.
- + Customer Support Representative
- + Birmingham
+ On-site 5 days/week.
Pitch is thrilled to be exclusively partnering with a growing Birmingham-based client as they expand their dynamic sales team.
We’re on the hunt for ambitious, confident communicators to join as Customer Support Representatives — people who love building relationships, spotting opportunities, and getting results.
The Role
You’ll be the vital link between inbound interest and our on-the-road Field Sales Managers.
Your mission? To qualify leads, schedule appointments, and uncover new business opportunities — all while delivering an exceptional customer experience.
No two days are the same.
One minute you’ll be following up warm enquiries, the next you’ll be prospecting new leads, chatting with customers online, or coordinating with your sales colleagues out in the field.
It’s fast-paced, varied, and incredibly rewarding.
What You’ll Be Doing...
- Following up warm leads and confirming key decision-makers.
- Booking qualified appointments for the Field Sales Managers.
- Generating new leads through outbound calls and research.
- Handling inbound calls, emails, and live web chat enquiries.
- Keeping CRM records accurate and up to date.
- Sharing updates and insights with the field sales team.
- Sending follow-ups and appointment confirmations.
What We’re Looking For...
- Proven experience in a customer-facing environment — whether that’s
B2B sales, lead generation, retail, hospitality, or call centre work.
- Confident, professional, and a natural communicator (verbal and written).
- Exceptionally organised with strong attention to detail.
- Tech-savvy, with confidence using CRM systems and databases.
- Polished, proactive, and motivated by targets and teamwork.
What’s in It for You?
- Comprehensive induction and ongoing training.
- Monday–Friday, office-based.
- Company pension and retail discounts.
- Supportive, sociable team culture with real opportunities to grow.
If you’re ambitious, enthusiastic, and ready to build a career in sales, we’d love to hear from you.
Send your details today to find out more -
Customer Experience Representative in Birmingham employer: Pitch Consultants
As a Customer Experience Representative in Birmingham, you'll thrive in a supportive and sociable team culture that values ambition and growth. With comprehensive training, a competitive salary, and opportunities for career advancement, this role offers a dynamic environment where no two days are the same, making it an excellent choice for those eager to make a meaningful impact in sales.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Representative in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pitch Consultants. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pitch Consultants before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Representative in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pitch Consultants:Your cover letter is your chance to shine! Tell us why you want to work at Pitch Consultants specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pitch Consultants!
How to prepare for a job interview at Pitch Consultants
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
