At a Glance
- Tasks: Lead the Night Team and ensure exceptional guest experiences overnight.
- Company: The Mandrake, a luxury lifestyle hotel in Fitzrovia.
- Benefits: Career growth opportunities in a creative and diverse environment.
- Other info: Flexible overnight shifts with a focus on individuality and collaboration.
- Why this job: Join a passionate team and make memorable experiences for guests.
- Qualifications: Experience in hotel management and strong leadership skills required.
The predicted salary is between 28103 - 34348 £ per year.
The Mandrake is a luxury lifestyle hotel in the heart of Fitzrovia, where exceptional hospitality, creativity and individuality come together to create a truly distinctive guest experience. We are looking for an experienced, proactive and guest-focused Night Reception Manager to lead our Front Office operations overnight, ensuring that our guests receive the same exceptional level of service and attention throughout the night as they do during the day. This is an exciting opportunity for a hospitality professional who enjoys leading a team, taking ownership of operations and creating memorable guest experiences in a unique luxury environment.
The Role
As Night Reception Manager, you will take responsibility for the smooth and efficient running of the hotel overnight, acting as the main point of contact for guests and colleagues while ensuring that all Front Office standards are consistently maintained.
Key Responsibilities
- Lead, motivate and support the Night Team, ensuring a consistently high standard of service.
- Oversee all overnight Front Office operations, including check-ins, check-outs, guest requests and reservations.
- Deliver exceptional and personalised guest experiences, anticipating needs and resolving any issues professionally.
- Act as the senior point of contact overnight, handling guest feedback, complaints and unexpected situations.
- Ensure accurate completion of night audit procedures, financial reporting and daily handovers.
- Liaise with other departments to ensure smooth communication and continuity of operations.
- Maintain hotel security procedures, health and safety standards and emergency protocols.
- Ensure the Front Office environment is always presented to the highest standards.
- Support the development, training and performance of the Night Reception team.
What We Are Looking For
- Previous experience in a Front Office supervisory or management position within a hotel, ideally within a luxury or lifestyle environment.
- Strong leadership skills, with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills.
- A genuine passion for hospitality and delivering outstanding guest experiences.
- Strong organisational skills and the ability to work independently.
- Confidence in handling challenging situations and making decisions under pressure.
- Good understanding of hotel systems, night audit procedures and Front Office operations.
- Flexibility to work overnight shifts, including weekends and bank holidays.
Why Join The Mandrake?
At The Mandrake, we believe hospitality is about creating experiences that stay with people long after they leave. You will become part of a creative, passionate and diverse team, working in an environment that encourages individuality, collaboration and professional growth. We offer the opportunity to develop your career within a distinctive luxury hospitality environment, with opportunities for future progression as the business continues to grow. If you are passionate about hospitality, thrive in a leadership role and are ready to take ownership of an exciting overnight operation, we would love to hear from you.
Night Shift Reception Manager employer: Pistache Hospitality
The Mandrake is an exceptional employer, offering a vibrant work culture where every team member plays a crucial role in creating unforgettable experiences for our guests. Located in the heart of London's Fitzrovia, we provide our employees with opportunities for personal growth and development, alongside competitive benefits that reflect our commitment to their well-being. Join us to be part of a passionate team that values positivity, attention to detail, and genuine connections with both guests and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Night Shift Reception Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Pistache Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Pistache Hospitality
Don't be shy about reaching out to Pistache Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Shift Reception Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Pistache Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Pistache Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
