Luggage Porter

The Mandrake is a multi-award-winning, luxury lifestyle hotel in the heart of Londons Fitzrovia. Every aspect at The Mandrake has been thoughtfully curated and designed to offer guests a unique, immersive and truly unforgettable experience. As a Luggage Porter you have the opportunity to create a vibrant and welcoming atmosphere for our guests. Warm Greetings : Go above and beyond in welcoming guests by offering a genuine smile, maintaining eye contact, and using personalized greetings. Use their names whenever possible to create a friendly and personalized experience. Positive Energy : Bring a positive and enthusiastic attitude to your interactions with guests and colleagues. Radiate energy and excitement, making guests feel instantly comfortable and valued. Engage in Small Talk : Engage in friendly and light conversation with guests while assisting them. Ask about their travels, their purpose of visit, or any interesting plans they may have. This can help create a relaxed and personable atmosphere. Attention to Detail : Show a keen eye for detail by noticing and remembering guests' preferences. Offer Assistance Beyond the Door : Be proactive in helping guests even after the...