The Mandrake is a luxury lifestyle hotel in the heart of Fitzrovia, where exceptional hospitality, creativity and individuality come together to create a truly distinctive guest experience.
We are looking for an experienced, proactive and guest-focused Night Reception Manager to lead our Front Office operations overnight, ensuring that our guests receive the same exceptional level of service and attention throughout the night as they do during the day.
This is an exciting opportunity for a hospitality professional who enjoys leading a team, taking ownership of operations and creating memorable guest experiences in a unique luxury environment.
The Role As Night Reception Manager, you will take responsibility for the smooth and efficient running of the hotel overnight, acting as the main point of contact for guests and colleagues while ensuring that all Front Office standards are consistently maintained.
Key Responsibilities Lead, motivate and support the Night Team, ensuring a consistently high standard of service.
Oversee all overnight Front Office operations, including check-ins, check-outs, guest requests and reservations.
Deliver exceptional and personalised guest experiences, anticipating needs and resolving any issues professionally.
Act as the senior point of contact overnight, handling guest feedback, complaints and unexpected situations.
Ensure accurate completion of night audit procedures, financial reporting and daily handovers.
Liaise with other departments to ensure smooth communication and continuity of operations.
Maintain hotel security procedures, health and safety standards and emergency protocols.
Ensure the Front Office environment is always presented to the highest standards.
Support the development, training and performance of the Night Reception team.
What We Are Looking For Previous experience in a Front Office supervisory or management position within a hotel, ideally within a luxury or lifestyle environment.
Strong leadership skills, with the ability to motivate and develop a team.
Excellent communication and interpersonal skills.
A genuine passion for hospitality and delivering outstanding guest experiences.
Strong organisational skills and the ability to work independently.
Confidence in handling challenging situations and making decisions under pressure.
Good understanding of hotel systems, night audit procedures and Front Office operations.
Flexibility to work overnight shifts, including weekends and bank holidays.
Why Join The Mandrake? At The Mandrake, we believe hospitality is about creating experiences that stay with people long after they leave.
You will become part of a creative, passionate and diverse team, working in an environment that encourages individuality, collaboration and professional growth.
We offer the opportunity to develop your career within a distinctive luxury hospitality environment, with opportunities for future progression as the business continues to grow.
If you are passionate about hospitality, thrive in a leadership role and are ready to take ownership of an exciting overnight operation, we would love to hear from you.
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Night Shift Reception Manager in London employer: Pistache Hospitality
The Mandrake is an exceptional employer, offering a vibrant work culture where every team member plays a crucial role in creating unforgettable experiences for our guests. Located in the heart of London's Fitzrovia, we provide our employees with opportunities for personal growth and development, alongside competitive benefits that reflect our commitment to their well-being. Join us to be part of a passionate team that values positivity, attention to detail, and genuine connections with both guests and colleagues.
