At a Glance
- Tasks: Engage with clients, manage relationships, and ensure their success with our innovative platform.
- Company: Join Pismo, a cutting-edge tech company transforming banking and payments.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Be part of a dynamic team with global reach and excellent career advancement.
- Why this job: Make a real impact in the fintech space while working with top-tier clients.
- Qualifications: 7+ years in customer success or consulting, with strong technical skills in payments.
The predicted salary is between 36000 - 60000 £ per year.
About Pismo
Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing, and financial market infrastructure. Pismo helps customers innovate and build the next generation of banking and payment solutions. In 2024, Pismo joined Visa. Leveraging Visa's solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology. The cloud‐based platform empowers firms to build and launch financial products rapidly, scaling as they grow while maintaining high security and availability standards. Pismo's 500+ employees are located in more than 10 countries around the world.
Job Description
- Client Engagement & Relationship Management
- Serve as the primary point of contact for assigned clients, managing the entire customer lifecycle from onboarding through to extended adoption.
- Build and maintain strong relationships with client stakeholders, translating their business goals into actionable success plans.
- Establish and nurture relationships at the C‐level within enterprise organizations.
- Technical & Operational Excellence
- Provide expert guidance on platform features, card payment processing, and core banking operations.
- Conduct regular check‐ins, training sessions, and meet‐ups to ensure customers are fully equipped to maximise platform value.
- Coordinate troubleshooting of technical issues with internal teams, escalating as needed to resolve client challenges promptly.
- Customer Success Delivery
- Develop a deep understanding of each customer's business and industry to deliver tailored solutions and advice.
- Conduct regular operational and executive reviews to ensure customers leverage the full capabilities of Pismo offerings.
- Act as a customer advocate within the company, representing client feedback and needs.
- Monitor customer health metrics and usage data to proactively identify risks and opportunities.
- Develop and execute strategies to drive user adoption, satisfaction, and retention.
- Process Improvement & Best Practices
- Document and share best practices and success stories with clients and internal teams.
- Influence and implement new internal processes to improve overall experience and organizational efficiency.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications
- Minimum 7 years' experience in customer success, consulting, or technical account management, ideally within SaaS, card payments, core banking, or a hyper‐growth B2B environment.
- Strong technical understanding of payment card processing, major networks (Visa, Mastercard), and core banking systems.
- Experience in programme management, solution deployment, and client training.
- Excellent communication, stakeholder management, and problem‐solving skills.
- Analytical mindset with the ability to interpret data and drive actionable insights.
- Structured and critical thinking, with a strong focus on strategy and results.
- Detail‐oriented, with strong analytical, writing, and communication skills.
- Innovative and receptive to change.
- Bachelor's degree in business, Computer Science, or a related field.
Consultant, Client Success in London employer: Pismo
Pismo is an exceptional employer that fosters a dynamic and innovative work culture, empowering employees to thrive in the fast-paced world of fintech. With a strong emphasis on professional growth, Pismo offers extensive training and development opportunities, ensuring that team members are well-equipped to excel in their roles. Located in a collaborative hybrid environment, employees benefit from a supportive atmosphere that values creativity and encourages meaningful contributions to the future of banking and payment solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Consultant, Client Success in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Pismo on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding Pismo's platform inside out. Familiarise yourself with their services and think of how your skills can help clients succeed. Show them you’re not just another candidate!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've helped clients in the past. This will demonstrate your experience in client success and relationship management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Consultant, Client Success in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Consultant, Client Success role. Highlight your experience in customer success and technical account management, especially in SaaS or banking. We want to see how your skills align with what Pismo is looking for!
Showcase Your Communication Skills:Since this role involves a lot of client engagement, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in stakeholder management or training sessions.
Highlight Problem-Solving Abilities:Pismo values analytical minds that can interpret data and drive insights. In your application, share examples of how you've tackled challenges in previous roles, particularly in customer success or technical environments. We love seeing innovative solutions!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Pismo
✨Know Your Client Inside Out
Before the interview, dive deep into Pismo's offerings and understand their client base. Familiarise yourself with the challenges faced by banks and fintech companies in migrating to advanced technology. This knowledge will help you demonstrate how your experience aligns with their needs.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've successfully built and maintained relationships with clients, especially at the C-level. Highlight specific instances where your communication and stakeholder management skills led to successful outcomes, as this is crucial for a Consultant in Client Success.
✨Demonstrate Technical Expertise
Brush up on your understanding of payment card processing and core banking systems. Be ready to discuss how you've provided expert guidance in previous roles, and think about how you can translate technical features into business value for clients.
✨Be Proactive About Customer Success
Think of strategies you've implemented in the past to drive user adoption and satisfaction. Prepare to discuss how you've monitored customer health metrics and used data to identify risks and opportunities, showcasing your analytical mindset and problem-solving skills.
