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For Companies At a Glance
- Tasks: Engage with clients, manage relationships, and ensure their success with our innovative platform.
- Company: Join Pismo, a cutting-edge tech company transforming banking and payments.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be at the forefront of fintech innovation and make a real impact on client success.
- Qualifications: 7+ years in customer success or consulting, with strong technical and communication skills.
- Other info: Dynamic team environment with a focus on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Pismo
Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing, and financial market infrastructure. Pismo helps customers innovate and build the next generation of banking and payment solutions. In 2024, Pismo joined Visa. Leveraging Visa’s solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology. The cloud‑based platform empowers firms to build and launch financial products rapidly, scaling as they grow while maintaining high security and availability standards. Pismo’s 500+ employees are located in more than 10 countries around the world.
Job Description
- Client Engagement & Relationship Management: Serve as the primary point of contact for assigned clients, managing the entire customer lifecycle from onboarding through to extended adoption. Build and maintain strong relationships with client stakeholders, translating their business goals into actionable success plans. Establish and nurture relationships at the C‑level within enterprise organizations.
- Technical & Operational Excellence: Provide expert guidance on platform features, card payment processing, and core banking operations. Conduct regular check‑ins, training sessions, and meet‑ups to ensure customers are fully equipped to maximise platform value. Coordinate troubleshooting of technical issues with internal teams, escalating as needed to resolve client challenges promptly.
- Customer Success Delivery: Develop a deep understanding of each customer’s business and industry to deliver tailored solutions and advice. Conduct regular operational and executive reviews to ensure customers leverage the full capabilities of Pismo offerings. Act as a customer advocate within the company, representing client feedback and needs. Monitor customer health metrics and usage data to proactively identify risks and opportunities. Develop and execute strategies to drive user adoption, satisfaction, and retention.
- Process Improvement & Best Practices: Document and share best practices and success stories with clients and internal teams. Influence and implement new internal processes to improve overall experience and organizational efficiency.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications:
- Minimum 7 years’ experience in customer success, consulting, or technical account management, ideally within SaaS, card payments, core banking, or a hyper‑growth B2B environment.
- Strong technical understanding of payment card processing, major networks (Visa, Mastercard), and core banking systems.
- Experience in programme management, solution deployment, and client training.
- Excellent communication, stakeholder management, and problem‑solving skills.
- Analytical mindset with the ability to interpret data and drive actionable insights.
- Structured and critical thinking, with a strong focus on strategy and results.
- Detail‑oriented, with strong analytical, writing, and communication skills.
- Innovative and receptive to change.
- Bachelor’s degree in business, Computer Science, or a related field.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Customer Service
Industries: IT Services and IT Consulting
Consultant, Client Success employer: Pismo
Contact Detail:
Pismo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consultant, Client Success
✨Tip Number 1
Network like a pro! Reach out to current employees at Pismo on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in Client Success.
✨Tip Number 2
Prepare for the interview by understanding Pismo's platform inside out. Familiarise yourself with their services and think about how your skills can help clients maximise their use of the technology.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past experiences where you turned client challenges into success stories, especially in tech or financial environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Consultant, Client Success
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Consultant, Client Success role. Highlight your experience in customer success and technical account management, especially in SaaS or banking. We want to see how your skills align with what we do at Pismo!
Showcase Your Communication Skills: Since this role involves building relationships with clients, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've successfully engaged with stakeholders in the past.
Highlight Problem-Solving Abilities: We love candidates who can think critically and solve problems effectively. In your application, share specific instances where you’ve tackled challenges in customer success or technical environments. This will show us that you’re ready to handle the complexities of our platform.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Pismo and what we stand for!
How to prepare for a job interview at Pismo
✨Know Your Stuff
Make sure you have a solid understanding of Pismo's platform and the banking technology landscape. Brush up on payment card processing, core banking systems, and how they relate to customer success. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Build Rapport
Since this role involves client engagement, practice building rapport during your interview. Be friendly and approachable, and think about how you can demonstrate your relationship management skills. Share examples of how you've successfully engaged with clients in the past, especially at the C-level.
✨Showcase Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your analytical mindset and ability to interpret data to drive actionable insights. This will show that you can handle the technical issues that may arise in the role.
✨Ask Insightful Questions
Come prepared with thoughtful questions about Pismo's culture, client success strategies, and future goals. This not only shows your interest in the company but also gives you a chance to assess if it's the right fit for you. Plus, it demonstrates your proactive approach to understanding client needs.
