At a Glance
- Tasks: Lead the daily operations of a busy service centre and manage mobile technicians.
- Company: Join Pirtek Stoke, a dynamic company focused on hydraulic solutions.
- Benefits: Competitive salary, hands-on leadership role, and opportunities for professional growth.
- Other info: Exciting opportunity to develop your career in a fast-paced environment.
- Why this job: Make a real impact by supporting skilled technicians and ensuring customer satisfaction.
- Qualifications: Strong technical background in hydraulics or mechanical engineering and leadership experience.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a technically minded and commercially aware Pirtek Stoke Centre Manager to lead the day-to-day operation of our service centre, mobile service technicians and workshop team. This is a hands-on management role for someone who understands the pace and pressure of hydraulic hose replacement, mobile service work, workshop activity and customer downtime. You will be the key link between customers, technicians, stock, service standards and business growth.
If you have a strong background in hydraulics, mechanical engineering, mobile hose replacement or technical service management, and you enjoy leading people as much as solving problems, this role offers the opportunity to take ownership of a busy local operation.
Key functions & responsibilities:- Oversee the daily running of the Pirtek Stoke Centre, including workshop activities, facility standards, opening times and general presentation.
- Manage work allocation across the Centre and mobile service technicians to ensure fast, professional and reliable customer service.
- Ensure only adequately trained and competent personnel work in an unsupervised role.
- Be one of the main points of contact at the operation.
- Ensure the operation of the Pirtek Centre and the MSSTs complies with UK/European legislation.
- Manage work allocation within the Centre and amongst the MSSTs to ensure good customer service.
- Ensure Pirtek UK operating standards are maintained at all times.
- Ensure the Centre is well presented at all times and fully complies with agreed opening times.
- Ensure customer calls are professionally handled and out of hours the calls are diverted as appropriate.
- Ensure pricing of work is done fairly, consistently and to Pirtek UK guidelines.
- Be the Quality Management Representative to ensure Health & Safety, Quality Management and Environmental Management systems are managed and maintained to ISO standards.
- Provide technical and sales support to the MSSTs.
- Recruitment of MSSTs.
- Oversee training of MSSTs.
- Effectively supervise and appraise staff.
- Regularly assess MSST work on customers' equipment.
- Where necessary discipline staff ensuring employment regulations in terms of procedures etc are followed at all times.
- Ensure all equipment at the operation is fit for purpose.
- Ensure equipment is adequately maintained and where necessary calibrated.
- Manage stock control at the operation.
- Organise and hold regular staff meetings/safety briefings/tool box talks.
- Strong technical background in hydraulic hose assembly, mechanical engineering, plant, vehicle, industrial maintenance or a similar field.
- Experience managing, supervising or leading technicians, engineers or workshop/service teams.
- Confident understanding of mobile service work, customer breakdown response and the importance of reducing client downtime.
- Good communication skills, both face-to-face and in writing.
- Able to deal professionally with customers, complaints and operational pressure.
- Organised, methodical and able to manage competing priorities.
- Computer literate and able to learn job management, CRM and stock systems.
- Reliable, punctual, flexible and willing to support the team where needed.
- Previous experience as a mobile hose technician, workshop supervisor, service manager, depot manager or engineering team leader.
- Good technical knowledge of hydraulic hose assembly.
- City & Guilds 2340 or equivalent hydraulics/hose assembly training.
- Minimum three years' experience 'on the van' or in a mobile technical service role.
- Sales experience or customer account management experience.
- Experience working with ISO quality, health and safety or environmental management systems.
This is a great opportunity for a technical person who wants to step into, or continue developing in, a leadership role. You will be managing a busy service centre, supporting skilled mobile technicians and helping customers keep their equipment, vehicles and operations running.
You will have real responsibility for people, service quality, customer relationships, stock, safety and local business growth. For someone who understands hoses, hydraulics and the urgency of breakdown response, this is a role where your technical experience will be valued every day.
Centre Manager – Stoke in Stoke-on-Trent employer: Pirtek UK Ltd.
At Pirtek UK Ltd., we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and professional development. As a Mobile Sales & Service Technician in the Medway area, you'll benefit from comprehensive training opportunities and the chance to work with a dedicated team, all while enjoying the flexibility of a 24/7 service role that ensures no two days are the same.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Manager – Stoke in Stoke-on-Trent
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Pirtek UK Ltd., apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Centre Manager – Stoke in Stoke-on-Trent
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Pirtek UK Ltd. specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Pirtek UK Ltd.
✨Know Your Manufacturing Processes
Before you walk into the interview with Pirtek UK Ltd., brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Pirtek UK Ltd. value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
