Depot Assistant – Pirtek Leeds

We have a job vacancy / opportunity at Pirtek Leeds. Pirtek are a nationwide network of hydraulic hose professionals, helping to keep businesses from every sector moving, minimising operational downtime throughout the UK and Ireland.

We have a vacancy for a Depot Assistant at the number one hydraulic solution and repair centre in Leeds. As a Depot Assistant, you will be expected to deliver a high level of customer service in operational and sales activities, ensuring customers receive a fast and efficient response to sales enquiries, building customer loyalty and enhancing the company’s reputation for service. This role is a great opportunity for any candidates looking to begin a career as a hydraulic service technician.

• Provide a friendly and helpful response to customer enquiries to their total satisfaction in order to contribute to improving service levels to be the best in the industry.
• Answering the phone and helping the Centre Manager to control and direct the mobile engineers and vans.
• Always be well presented and use appropriate Personal Protective Equipment as required.
• Assemble hydraulic hoses to customer requirements.
• Assist with stock control, ordering and product sourcing.
• Actively promote Pirtek products and services to Trade Counter customers.
• Proactively sell to both existing and new customers in order to meet and exceed sales and margin targets, and to continually work to build and develop the customer base at the branch.
• Accurate and regular order entry to help achieve minimum time delay between receipt of order and dispatch of goods, therefore maximising sales / stock turnover.
• Log and process jobs through the Pirtek IT system.
• Pro-actively promote Pirtek products and services to walk-in customers.
• Assist the Centre Manager with stock control, ordering and distribution to the technicians.
• Provide assistance to Centre staff within the franchise when requested.
• Day to day operation of the sales counter area, ensuring it is kept clean, presentable, well stocked and merchandised at all times.
• When required to, use a company vehicle to deliver products.
• To provide assistance to Mobile Technicians within the workshop and on-site when required.
• General housekeeping of the centre.

Good communication skills, both orally and in writing. Basic mechanical knowledge. The ability to present oneself in a professional and courteous manner to customers and staff. It would be preferential, but not essential, to have business to business or trade counter experience. A base knowledge in mechanical systems. Ability to work unsupervised and to time constraints. Successful completion of any Pirtek Training program as requested by management. Computer Literate with a good knowledge of MS Office products. Good manual dexterity and physical ability for hose assembly and stock control. Previous experience in a technical/engineering environment advantageous but not essential.

Educational requirements: GCSE in English and Maths advantageous.