Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer service and scheduling, ensuring smooth operations.
- Company: Join Metro Rod & Metro Plumb, leaders in drain care and plumbing services.
- Benefits: Competitive salary, pension, 20 days paid leave, and structured training.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in scheduling or customer service is a plus; strong communication skills required.
- Other info: Enjoy a positive team environment with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Address: Unit C1, The Lombard Centre, Kirkhill Pl, Dyce, Aberdeen AB21 0GU
Company Description: Join our team at Metro Rod & Metro Plumb and Pirtek Aberdeen, leaders in providing top-notch drain care, emergency plumbing services, and hydraulic solutions across the UK. As part of a national market network of independently owned, regional franchises, and a dynamic trade centre, we offer a supportive environment aimed at growth and excellence in service delivery.
Role Overview: We are seeking an experienced Scheduling Assistant / Trade Counter Assistant, open to individuals from any sector, to play a pivotal role in our customer service and operational efficiency. This role is ideal for self-motivated, resilient individuals with a knack for scheduling, customer service, and a willingness to be hands-on as required.
- Serve as the first point of contact for our customers, ensuring quality service both in-person and over the phone.
- Liaise between customers and Engineers/Technicians to schedule pre-planned and reactive servicing, ensuring timely and efficient service.
- Manage incoming calls, bookings, and queries with a focus on customer satisfaction.
- Maintain optimum schedules for engineers, considering travel time and external factors to ensure smooth operations.
- Support service delivery, billing, finance teams with necessary reports and MI.
- Assist in the sale of off-the-shelf products and the manufacture of custom hydraulic hose assemblies.
- Log and process jobs through the company IT system and assist with stock control, ordering, and distribution.
- Ensure the office area is always clean, presentable, and well-stocked.
- Collect customer feedback and Google reviews to enhance service quality.
Requirements:
- Have hands-on experience working with equipment.
- Previous experience in a Scheduling, Customer Service, or Technical/Engineering role preferred.
- Excellent written and verbal communication skills.
- Competent IT and keyboard skills with the ability to multi-task.
- Customer-focused, enthusiastic, and confident communicator.
- Great administrative and organisational ability.
- GCSE in English and Maths advantageous.
- Resilient, adaptable, and able to work both collaboratively and independently.
Competitive salary and company pension. Auto-enrolment pension and structured training and development. Paid leave of 20 days plus 8 statutory days with potential time off in lieu and enhanced payments. Free and on-site parking. Positive team environment to develop skills and career.
Operational Support Specialist- Aberdeen employer: Pirtek UK Ltd.
Contact Detail:
Pirtek UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Specialist- Aberdeen
✨Tip Number 1
Get to know the company! Research Metro Rod & Metro Plumb and Pirtek Aberdeen. Understanding their services and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can confidently express your thoughts. Role-play with a friend or family member to get comfortable with common interview questions.
✨Tip Number 3
Be ready to showcase your scheduling skills! Think of examples from your past experiences where you successfully managed schedules or handled customer queries. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Metro Rod & Metro Plumb and Pirtek Aberdeen.
We think you need these skills to ace Operational Support Specialist- Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operational Support Specialist role. Highlight relevant experience in scheduling and customer service, and don’t forget to showcase your IT skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at Metro Rod & Metro Plumb. Share specific examples of your past experiences that relate to the job description and show off your enthusiasm for the role.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. Make it easy for us to see your qualifications and passion for the position!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll get to see all the details about the role and our company culture while you’re at it!
How to prepare for a job interview at Pirtek UK Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Metro Rod & Metro Plumb. Understand their services, values, and what sets them apart in the industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As an Operational Support Specialist, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've excelled in customer service. Highlight your ability to handle queries and complaints effectively, as this will demonstrate your suitability for the role.
✨Demonstrate Your Scheduling Savvy
Since scheduling is a key part of this role, think of specific instances where you've successfully managed schedules or logistics. Be ready to discuss how you prioritise tasks and manage time efficiently, especially when dealing with multiple requests at once.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
