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- Tasks: Create a warm atmosphere and ensure guests have a memorable experience.
- Company: Piries Hotel, a charming spot in Edinburgh with a friendly vibe.
- Benefits: Competitive pay, discounts on stays, and career development opportunities.
- Why this job: Join a passionate team and make a real difference in guest experiences.
- Qualifications: Enthusiasm for customer service and a team-oriented mindset.
- Other info: Flexible hours, training provided, and a supportive work environment.
Guest Service Assistant – Housekeeping (18hrs)
Housekeeping – Piries Hotel
Contract: Part time Salary: £12.21 per hour
A choice hotel for short weekend and shopping breaks in Edinburgh, Piries is close to Edinburgh Airport and offers all the comforts of a pleasurable and cost-effective hotel. Wrapped up in a traditional Scottish atmosphere, the hotel offers 32 en-suite bedrooms and a fully licensed bar. All rooms offer modern facilities including en-suite bathrooms and free WiFi.
The hotel is well connected to the rest of the city with Haymarket Station just a two-minute walk away. Guests have easy access to Edinburgh Old Town, Princes Street shopping, Edinburgh Castle and the Scottish National Gallery.
Job Description
At Piries Hotel we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do. We are looking for an enthusiastic team member to act as a Guest Service Assistant in the Housekeeping Department. As a Guest Service Assistant you will provide a friendly and efficient service; to create a warm and welcoming atmosphere for all our guests and ensure they have a great experience. You will be totally guest-focused, ensuring we are creating memorable stays for all our guests, and consistently delivering excellent customer service with an informed, friendly and effective approach.You will be fully trained and welcomed to the hotel, and supported throughout your journey, with rewarding development on offer during your journey and training plan.
What We Offer
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You\’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you\’ll have the opportunity to explore the business with various career options.
In addition, on offer:
Apprenticeship programmes available
Learning and Development Opportunities available through our Leadership Development Programmes
Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
Uniform provided
24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
Life Assurance
28 holiday days (pro rata for part time)
Automatic Enrolment into a workplace pension scheme
Wagestream – Stream up to 50% pay as it is earned and set automatic savings to support your financial wellbeing.
About Us
The life of every guest we care for is valuable, rich in history and has unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and goes above and beyond to help every guest live life to the full.
Role in our Family
As a Guest Service Assistant, key to your role:
To ensure all rooms are turned around in an efficient manner
All rooms must be cleaned, sanitised and prepared in accordance to our guidelines.
Support your line manager in ordering and maintaining linen stock.
To maintain the reception, food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition.
To clearly communicate with other departments to ensure minimal impact on guest service
Follows departmental policies and procedures
Follows all safety and sanitation policies
Assists other departments when needed to ensure optimum service to guests
Performs additional duties as needed
What Happens Next
Does this role suit your skill set? Apply now, this takes second, you\’ll just need to provide some contact details along with a CV. Next, we\’ll review your details, and if successful we\’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
Guest Service Assistant employer: Piries Hotel
Contact Detail:
Piries Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Piries Hotel. Familiarise yourself with its services and atmosphere. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. This will help you demonstrate your guest-focused attitude during the interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you’re looking smart and presentable. It reflects your professionalism and respect for the role you’re applying for.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application goes directly to us. Plus, it shows you’re keen on joining our team at Piries Hotel. Don’t miss out!
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your CV: Make sure your CV is tailored to the Guest Service Assistant role. Highlight any relevant experience in customer service or housekeeping, and don’t forget to mention your ability to create a warm and welcoming atmosphere for guests!
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the quickest way for us to receive your application, and we can’t wait to hear from you. Plus, it shows you’re keen to join our team at Piries Hotel!
How to prepare for a job interview at Piries Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research Piries Hotel. Familiarise yourself with its services, location, and atmosphere. This will not only show your genuine interest but also help you answer questions about how you can contribute to creating a warm and welcoming environment for guests.
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to create memorable stays for guests.
✨Emphasise Teamwork
The role requires collaboration with various departments. Be ready to discuss how you work well in a team and support your colleagues. Share specific instances where teamwork led to a successful outcome, highlighting your communication skills and adaptability.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for development, or what a typical day looks like for a Guest Service Assistant. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.