Weekend Studio Assistant - Dalston/Hackney

Pirate Studios is the world's leading provider of rehearsal and recording facilities for artists, with studios in the UK, Germany and the USA and exciting plans to expand globally. This is a rare opportunity to be part of a global team that is building something extraordinary. Music and tech are central to our mission of empowering artists and creators to succeed.

Role Purpose

Studio Assistants are a key part of the operations team, working alongside cleaning staff supporting the Studio Manager ensuring our studios run smoothly and that artists have a great experience at Pirate. This role is 8 hours per week paying £14.80 per hour. The shifts are split over the weekend, 4 hours on Saturday and 4 hours on a Sunday each, split between our Hackney and Dalston locations.

Role Responsibilities

• Room Triaging: Ensure that the room has been cleaned and reset by the cleaning staff as per the Visual Guidelines documents and ensure any unfinished cleaning duties are prioritised. Ensure any reported faults (tickets) have been addressed before the next customer arrives on site using our ticketing system (Zuper). All musical equipment in each room is present according to the listing on our booking system (Kraken). Create security tickets when equipment is identified as missing or vandalism has been identified. Create CX tickets when equipment or estate issues require a room to be brought down (offline). Pro-actively test equipment to detect and fix issues before they affect users. Carry out drum maintenance in our ‘Rehearsal' rooms ensuring wingnuts and pads are replaced and the drum stool is usable. All dials on amps, speakers, mixing desks and microphones are reset or zeroed and the equipment is ready to Pick Up and Play. Check the physical integrity of the ‘Codelock' mechanism and door closure on each door throughout the building. Check all plug sockets and light switches for signs of fault and raise accompanying tickets. Check smoke detector heads are present and blockage free. Check AC is functioning correctly and the accompanying remote is present and visible. Check CCTV cameras are free of obstruction and angled correctly. Ensure sanitising equipment for customer use is present.
• Compliance: Fire alarm testing and visual checks of the fire extinguishers, signage and panels to ensure they are damage free and any vandalism is reported by raising a security ticket for further investigation. Carry out water temperature checks.
• General Tasks: Providing excellent customer service as the on-site representative of Pirate, assisting artists as needed, and being a point of contact whilst on site for CX to ask for help with assisting customers. Codelock audits to ensure that all codelock units are working correctly and 4D codes are correctly listed on our database. Assist the SM with a wide range of ‘low-skilled' general maintenance tasks such as equipment repairs, painting and clearing outdoor areas and fire exits of excess foliage.

Working Together

Here at Pirate Studios we are one team. We support each other no matter where we work and we expect you to roll up your sleeves and help out where needed. This may even mean working across departments and teams which will broaden your skill set and keep you connected to the business, whilst working towards our company goals. So this may not be an exhaustive list of the exciting work you will get to do here at Pirate.

Equal for all

Our team is made up of many different people and equal opportunity is hugely important to us across Pirate. We treat individuals fairly, in accordance with the law regardless of age, disability, gender, pregnancy and maternity, marital status, race, religion or sexual orientation.

Requirements

• A genuine desire to help artists and deliver the best possible service.
• Experience in repairing and maintaining musical equipment.
• Flexibility and reliability.
• Excellent problem solver, with ability to prioritise an ever evolving workload.
• A team player who also thrives working independently.