Junior IT Support Engineer

Are you looking to develop your career in IT? Do you have a passion for technology and want to work for an organisation that values its staff and offers a real program of staff development and training?

Established in 2004, we are a leading IT and network support provider for businesses based in Cornwall and the South-West. We offer highly technical, accredited systems support and pride ourselves on our customer-led approach to service. Uniquely to Cornwall, we hold Cisco Premier Partner status, as well as being a Microsoft Gold Partner. We also hold multiple accreditations including ISO 9001 and Cyber Essentials, and we are a Disability Committed Employer.

We are a highly regarded MSP and Microsoft Gold Partner, looking for a motivated and driven Junior IT Support Engineer to work within our growing and dynamic business. The successful candidate will provide remote and onsite support to customers and will be based predominantly in our Cornwall office. Upon successful completion of training, the option of remote/hybrid working may be available.

About the role

Reporting to the Service Desk Manager, you will be keen to enhance and build upon your skills with a drive to pass further industry certifications.

You should have outstanding communication and customer service skills, building strong trustworthy relationships with clients, whilst taking pride in all your work with high levels of detail.

You should have a calm, methodological approach to projects and troubleshooting, as well as the ability to assess and prioritise issues.

Requirements

• Enjoys customer communication, with an excellent telephone manner.
• Works well in a small and friendly engineering team but also with managers, admin staff and customers.
• Proactively seeks opportunities to develop existing skills.
• Systematic approach to problem solving and a strong attention to detail.
• Full clean UK driving license preferred.
• Participation in on-call rota with some out of hours work when necessary.

Skills & experience

Some experience in 1st line support would be an advantage but is not essential.

Highly motivated with an enthusiasm to learn and ambition to develop skills further.

Knowledge of Active Directory and Microsoft 365.

Basic knowledge of desktop, laptop & printer troubleshooting.

Knowledge of Anti-Virus solutions and Cloud services.

Network Design and Planning.

Experience in SharePoint.

Experience in SQL, Azure and/or Linux.

Package and benefits for this IT Systems Engineer role

Salary up to £26,000 depending on skills.

Dynamic working environment.

Generous leave allowance.

Individual personal development scheme and funded training programs.

Rapid progression and promotion for exceptional candidates.

How to apply

If you think you are suitable for a Junior IT Support Engineer role, please send a CV and cover letter to iwanttowork@pirantech.co.uk.

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