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- Tasks: Provide 1st and 2nd Level Technical Support to team members at Grangemouth.
- Company: Join a vibrant team at Grangemouth, focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a dynamic work environment.
- Why this job: Be part of cutting-edge projects and make a real impact in IT.
- Qualifications: Bachelor’s in IT or equivalent experience; certifications like Microsoft, ITIL, CCNA preferred.
- Other info: Proactive problem solvers with strong communication skills will thrive here.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a dedicated IT Support Specialist to provide exceptional 1st and 2nd Level Technical Support to our team members at the Grangemouth Sites. This is a fantastic opportunity to be part of a collaborative environment where cutting-edge laboratory systems and technologies are being implemented to meet vital business needs.
What You Will Do:
- Deliver outstanding on-site IT Technical Support to all employees, ensuring timely updates and resolutions for any IT issues.
- Utilize ITIL best practices through the Piramal Helpdesk System to effectively manage support tickets.
- Collaborate closely with stakeholders, assisting in the implementation of new lab systems and innovative technologies that align with business goals.
- Ensure compliance with regulations for systems that hold and process sensitive data.
- Contribute to IT projects and support the Piramal IT Roadmap, driving our strategies forward.
- Maintain and support IT hardware, software, and relevant documentation to ensure smooth operations.
- Conduct regular IT housekeeping tasks including daily system checks, backups, restorations, and security compliance initiatives.
- Handle ad-hoc responsibilities and projects to enhance our IT capabilities.
What We’re Looking For:
- A Bachelor’s degree in an IT-related field or equivalent experience, along with intermediate-level certifications (e.g., Microsoft Certifications, ITIL, CCNA).
- A proactive approach to technical issues, with strong problem-solving skills and a customer-focused mindset.
- Excellent communication skills to keep colleagues informed and engaged throughout the support process.
- A solid understanding of ITIL processes and the ability to apply them in a practical setting.
- Knowledge of compliance regulations related to data protection is a plus.
Why Join Us?
At Grangemouth, you’ll be part of a vibrant and dynamic team that supports innovation and collaboration. We offer competitive compensation, opportunities for professional growth, and a chance to make a real impact in a fast-paced environment.
Are you ready to take your IT career to the next level? Apply now to be part of our exciting journey at Grangemouth!
IT Support Technician FTC 12 Months employer: Piramal Pharma Solutions
Contact Detail:
Piramal Pharma Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician FTC 12 Months
✨Tip Number 1
Familiarize yourself with ITIL best practices, as they are crucial for managing support tickets effectively. Understanding how to implement these practices will not only help you in the role but also demonstrate your proactive approach during the interview.
✨Tip Number 2
Brush up on your communication skills! Since you'll be providing support to colleagues, being able to explain technical issues in a clear and friendly manner is key. Practice explaining complex concepts in simple terms to show your customer-focused mindset.
✨Tip Number 3
Gain a solid understanding of compliance regulations related to data protection. This knowledge will set you apart from other candidates and show that you are serious about handling sensitive information responsibly.
✨Tip Number 4
Highlight any experience you have with lab systems or innovative technologies in your discussions. Showing that you can collaborate on implementing new systems will align well with the company's goals and demonstrate your value to the team.
We think you need these skills to ace IT Support Technician FTC 12 Months
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you provided 1st and 2nd level technical support. Include specific examples of how you've utilized ITIL best practices.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your proactive approach to problem-solving and your customer-focused mindset, as these are key qualities they are looking for.
Highlight Relevant Certifications: Clearly list any intermediate-level certifications you hold, such as Microsoft Certifications or ITIL. This will demonstrate your qualifications and commitment to the field.
Showcase Communication Skills: Provide examples in your application that showcase your excellent communication skills. Mention instances where you kept colleagues informed during the support process or collaborated with stakeholders on projects.
How to prepare for a job interview at Piramal Pharma Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with ITIL best practices and any relevant certifications, such as Microsoft or CCNA, to demonstrate your qualifications for the role.
✨Emphasize Problem-Solving Abilities
During the interview, share specific examples of how you've successfully resolved IT issues in the past. This will showcase your proactive approach and strong problem-solving skills, which are essential for this position.
✨Communicate Effectively
Excellent communication is key in this role. Practice explaining complex technical concepts in simple terms, as you will need to keep colleagues informed and engaged throughout the support process.
✨Understand Compliance Regulations
Familiarize yourself with data protection compliance regulations. Being knowledgeable about these regulations will not only impress your interviewers but also show that you understand the importance of handling sensitive data responsibly.
