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- Tasks: Provide top-notch IT support and resolve tech issues for our team.
- Company: Join Grangemouth, where innovation meets collaboration in a dynamic environment.
- Benefits: Enjoy competitive pay, growth opportunities, and a chance to make an impact.
- Why this job: Be part of a vibrant team driving cutting-edge technology and solutions.
- Qualifications: Bachelor’s in IT or equivalent experience; certifications like Microsoft or ITIL preferred.
- Other info: Ready to elevate your IT career? Apply now and join our exciting journey!
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a dedicated IT Support Specialist to provide exceptional 1st and 2nd Level Technical Support to our team members at the Grangemouth Sites. This is a fantastic opportunity to be part of a collaborative environment where cutting-edge laboratory systems and technologies are being implemented to meet vital business needs.
What You Will Do:
- Deliver outstanding on-site IT Technical Support to all employees, ensuring timely updates and resolutions for any IT issues.
- Utilize ITIL best practices through the Piramal Helpdesk System to effectively manage support tickets.
- Collaborate closely with stakeholders, assisting in the implementation of new lab systems and innovative technologies that align with business goals.
- Ensure compliance with regulations for systems that hold and process sensitive data.
- Contribute to IT projects and support the Piramal IT Roadmap, driving our strategies forward.
- Maintain and support IT hardware, software, and relevant documentation to ensure smooth operations.
- Conduct regular IT housekeeping tasks including daily system checks, backups, restorations, and security compliance initiatives.
- Handle ad-hoc responsibilities and projects to enhance our IT capabilities.
What We’re Looking For:
- A Bachelor’s degree in an IT-related field or equivalent experience, along with intermediate-level certifications (e.g., Microsoft Certifications, ITIL, CCNA).
- A proactive approach to technical issues, with strong problem-solving skills and a customer-focused mindset.
- Excellent communication skills to keep colleagues informed and engaged throughout the support process.
- A solid understanding of ITIL processes and the ability to apply them in a practical setting.
- Knowledge of compliance regulations related to data protection is a plus.
Why Join Us?
At Grangemouth, you’ll be part of a vibrant and dynamic team that supports innovation and collaboration. We offer competitive compensation, opportunities for professional growth, and a chance to make a real impact in a fast-paced environment.
Are you ready to take your IT career to the next level? Apply now to be part of our exciting journey at Grangemouth!
IT Support Technician employer: Piramal Pharma Solutions
Contact Detail:
Piramal Pharma Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarize yourself with ITIL best practices, as they are crucial for managing support tickets effectively. Consider taking a short online course or reviewing resources that cover ITIL principles to demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your problem-solving skills by practicing common IT support scenarios. You can find various online simulations or case studies that mimic real-life technical issues, which will help you articulate your approach during discussions.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've kept colleagues informed during past IT support experiences. Being able to convey complex information clearly is key in this role, so think of specific instances where you excelled.
✨Tip Number 4
Research compliance regulations related to data protection, as this knowledge will set you apart from other candidates. Understanding these regulations will not only help you in the role but also demonstrate your commitment to maintaining sensitive data security.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the needs of the IT Support Technician position.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in IT support, particularly any roles where you provided 1st and 2nd level technical support. Mention specific technologies or systems you have worked with that are relevant to the job.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities and customer-focused mindset. Describe situations where you successfully resolved technical issues or improved processes.
Communicate Clearly: Ensure your application is well-structured and free of jargon. Use clear and concise language to communicate your qualifications and enthusiasm for the role. Good communication skills are essential for this position.
How to prepare for a job interview at Piramal Pharma Solutions
✨Show Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with ITIL processes, Microsoft Certifications, and any relevant projects you've worked on. This will demonstrate your capability to handle the technical demands of the role.
✨Emphasize Problem-Solving Abilities
During the interview, share specific examples of how you've successfully resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your proactive approach and customer-focused mindset.
✨Communicate Effectively
Excellent communication skills are crucial for this role. Practice explaining complex technical concepts in simple terms, as you may need to assist non-technical colleagues. Make sure to engage with the interviewer and ask clarifying questions to show your interest.
✨Understand Compliance Regulations
Familiarize yourself with data protection regulations and compliance standards relevant to the role. Be ready to discuss how you would ensure compliance when handling sensitive data, as this is an important aspect of the job.
