Infrastructure Analyst in Morpeth

Key Responsibilities

• Manage and troubleshoot IT Systems infrastructure function at the Piramal Pharma Solutions site at Morpeth
• Function as level technical escalation for on-site IT Support engineers and the occasional consultants / contractors for project specific work
• Monitors key service metrics (quality measures, customer satisfaction ratings, service level objectives, etc.) against plan and adjusts processes as appropriate
• Provides support to IT operations and Application teams in areas of technical assessments and / or design of appropriate IT infrastructure setup
• Works with and co-ordinates with Corp IT and / or vendors for Level | support and other complex issues that may require advanced technical assessments and / or changes to existing solution components
• Establish priorities, timelines, and ensure appropriate resources are available for projects / initiatives
• Regular reporting to operational management regarding operations, updates related to IT Infra
• Working on one or more projects concurrently whilst being responsible for the support and maintenance of existing IT infrastructure setup.

Competencies

• Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. Professional certifications like MCSA / MCSE, VCP, or CCNA / CCNP would be desirable
• Excellent IT skills including exposure to end user services technologies and products
• Strong diagnostic skills and a working knowledge of current technologies
• Intermediate understanding of datacenter, networking and security services and technologies
• Keeps current with emerging security alerts and issues
• Ability to learn or conduct research into new and / or emerging technologies, trends, etc as required
• Proven project planning and management experience
• Business Intelligence experience is desirable
• Strong SQL / Oracle Database Administration Desirable
• Ability to build and develop both formal and informal professional networks
• Volunteers to identify and address existing and potential obstacles, issues, and opportunities
• Collaborates with other members (local on-site IT Support, stakeholders, Corporate IT Infrastructure etc s) in the pursuit of common missions, vision, values and mutual goals
• Excellent communication skills; ability to articulate technical and business concepts, ideas, opinions and conclusions orally and in writing