At a Glance
- Tasks: Provide top-notch customer service and assist with inquiries at our busy service station.
- Company: Join the friendly team at Shell Kennford, a vibrant service station in Exeter.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Other info: Great opportunity for career growth and skill development in customer service.
- Why this job: Be part of a team that values every customer and creates a welcoming atmosphere.
- Qualifications: Friendly attitude, attention to detail, and ability to thrive in a fast-paced setting.
The predicted salary is between 18900 - 23100 £ per year.
Shell Kennford is a convenient service station situated at A38 Kennford, Exeter, EX6 7UD.
It features a Shell Select shop, Costa Express, and a variety of Quick food options.
Our top priority is to ensure that all our customers feel welcomed and valued with a 'Treated like a Guest' experience.
We are looking for Customer Service Assistants to join our team and provide excellent customer service.
The successful candidate will be responsible for processing payments, handling customer inquiries, and providing accurate information about products and services.
The ideal candidate will have strong attention to detail, a friendly and professional demeanour, and the ability to work in a fast-paced environment.
Responsibilities
- Greet customers in a friendly manner.
- Process payments accurately and efficiently.
- Maintain a clean and organised work area.
- Assist customers with product selection and answer questions about products and services.
- Provide excellent customer service.
- Balance the cash drawer at the end of each shift.
- Professionally handle customer complaints.
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CUSTOMER SERVICE ASSISTANT in Exeter employer: PIRAJEETH RETAIL LIMITED
At Shell Cornish Gateway, we pride ourselves on creating a welcoming and inclusive work environment where our Customer Service Champions can thrive. Located at the bustling A30 Victoria Junction in Roche, we offer competitive benefits, ongoing training, and opportunities for career advancement, all while ensuring our team members feel valued and appreciated. Join us to be part of a dynamic team that prioritises exceptional customer experiences and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SERVICE ASSISTANT in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PIRAJEETH RETAIL LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PIRAJEETH RETAIL LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CUSTOMER SERVICE ASSISTANT in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PIRAJEETH RETAIL LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at PIRAJEETH RETAIL LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PIRAJEETH RETAIL LIMITED!
How to prepare for a job interview at PIRAJEETH RETAIL LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
