Night time Counsellor Pips Charity Belfast

We are looking for a proactive, reliable, and fully qualified Counsellor that will provide an efficient and effective telephone counselling service to all callers. The candidate will have an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk, and signpost appropriately.

Key Responsibilities

• Provide appropriate therapeutic intervention for the same, to include:
• Answering phone calls.
• Carrying out screening assessments over the phone with individuals wishing to engage with PIPS services.
• Conduct risk assessments and implement risk management plans as appropriate, with the support of our Clinical Care Team Manager.
• Provide brief goal focused therapeutic support to individuals contacting the service.
• Assess risk of harm to clients and take appropriate action.
• Inform referrers, and other appropriate health care professionals involved, of outcome of assessments and service(s) for which the client is referred.
• Keep accurate, up to date records on PIPS CRM system of all clients to whom PIPS provide a service.
• Maintain and ensure storage of records in accordance with PIPS’ professional and confidential procedures.
• Evaluate the impact of all work undertaken and contribute to the overall evaluation of the organisation.
• Implement monitoring and evaluating systems and procedures to ascertain client satisfaction and service impacts.
• Adhere to all PIPS policies and procedures and observe and carry out Health and Safety procedures in respect of oneself, colleagues and the public.
• In the event of a serious risk, take immediate action to reduce this risk, informing the Clinical Care Team Manager in the first instance.
• Regularly attend clinical supervision in accordance with policy and procedures.
• Work in line with current safeguarding requirements and policies, in accordance with the current NI legislation and all other legislative frameworks relevant to your work.
• Work in line with the BACP good practice guidelines.
• Assist in the development of a referral process for clients to other appropriate support systems, within the voluntary, statutory and community sectors.
• Keep abreast and informed of new research, developments in practice, emerging programmes and changes in social policy, affecting clients.
• Ensure adherence to the Ethical Framework for good practice in counselling.
• Achieve the highest standards of safeguarding for families, children, young people and vulnerable adults who come into contact with PIPS services.
• Liaise, develop and maintain effective communication with other organisations in the voluntary, statutory and community sector, in the promotion of the service, and to ensure that the services we offer are targeting those most in need.
• Work alongside management implementing individual and group programmes of care involving the clients social, emotional and physical welfare.
• Participate in events, meetings, conferences and training, as required by the organisation or line manager.
• Carry out training as and when required.
• Participate in staff, team and project meetings on a regular basis.
• Attend a personal review and appraisal meeting.
• Facilitate the creation of a relaxed and friendly environment which will maintain and enhance the quality care to each client and maximise their opportunities for choice.
• Be responsible for both personal and professional attitude and behaviour when interacting with fellow colleagues and service users.
• Publicise and promote the aims and objectives of the organisation.
• Liaise with Care Team Administration to ensure adequate supplies of stock to the service.
• Communicate effectively with other professionals who also provide services to clients.
• Keep accurate statistics of all clients to whom PIPS provide a service.
• Promote Equal Opportunities in all areas of work.
• Continue to participate in ongoing/professional development opportunities.
• Develop good relationships with staff and volunteers throughout PIPS.
• Manage your own time effectively to achieve deadlines.
• Suggest and present ideas for improvement and be actively involved in their planning, implementation and evaluation.
• Plan and organise own work to achieve results that are aligned to personal and corporate objectives.
• Have knowledge and understanding of, and contribute to, PIPS’ strategic objectives and how your role and personal objectives contribute to their achievement.
• Contribute effectively to a cost conscious and value for money culture including awareness of, and adherence to PIPS’ budget.
• Any other reasonable management request.

Qualifications

• Professional qualification in counselling (minimum Level 4).
• Minimum of 100 hours experience working with adults.
• A high level of computer literacy and IT skills regarding common Microsoft platforms and applications.
• Accuracy and attention to detail.
• Excellent organisational skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to work flexibly.
• Self‑motivated, adaptable, enthusiastic and positive approach.
• Ability to work to a high level of accuracy.
• Confidential, diplomatic and approachable with a high standard of service.
• Ability to prioritise, work to strict deadlines and have excellent time management.

Professional Accreditation

• Must be an active participant in a professional body such as, BACP, BABCP, IACO or NCPS.