Customer Care in London

Come join the McDonald’s Experience
Looking for a role where your positivity, hospitality, and teamwork make a real impact? At McDonald's, we're not just serving food, we're creating moments. As
Customer Care , you'll be at the heart of our customer experience, helping to deliver great hospitality, clean spaces, and friendly service.
This role requires availability to work shifts across various days and times. To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Early Mornings, Afternoons & Evenings. Please only apply if you are able to meet these requirements.
What We Stand For
At McDonald’s, our employees are at the heart of everything we do. McDonald’s is built on five core values:
Serve, Inclusion, Integrity, Community, and Family . These values guide how we work together, how we treat our customers, and how we support each other. We’re committed to creating a safe, respectful, and inclusive workplace where opportunity is open to all.
What does a day as a Customer Care look like?
As Customer Care, you will be the face of our restaurant and play a vital role in delivering a great customer experience. Whether you’re maintaining cleanliness, welcoming a customer with a smile or supporting a query, you’ll make sure every visit is a positive one. Your responsibilities will include:
Delivering high standards of
hospitality and cleanliness
Providing a
personal touch
to customers visits to make them memorable
Navigate and manage customer areas seeking
engagement opportunities
and actively troubleshooting issues
Strive to
go that extra mile
to make people feel welcomed
Creating a
warm and welcoming
atmosphere, supporting special restaurant events
Completing tasks in line with training and
company guidelines
Following all workplace
safety, hygiene and operational procedures
Treating customers and colleagues with
courtesy and respect
Working as a
supportive team member
and contributing to a positive environment
This is a customer facing role that requires enthusiasm, reliability, and a clear commitment to creating a welcoming and inclusive environment.
We’re looking for individuals who are:
Naturally
friendly, welcoming, and helpful , with a genuine desire to make others feel valued
Have strong
communication & hospitality skills
with a genuine smile
Able to thrive
in a dynamic environment and consistently bring a positive, engaged approach to work
Eager to learn
and follow guidance
Positive attitude
and comfortable engaging with customers
A
team-focused mindset
and willingness to learn
No experience is necessary as full training will be given!
What’s in it for you?
We offer a rewards and benefits package designed to support you both at work and beyond, including:
Skills for life
– Learn transferrable skills that will help you grow, whether you’re full or part time.
Employee Assistance Programme
– Access counselling, mental health support, and helpful resources whenever you need them.
Exclusive discounts
– Save on shopping, travel, gym memberships, and more.
Premium pay for some overnight hours
– Extra reward for some of those late-night hours.
Recognition and rewards
– From Employee of the Month to long-service awards, we celebrate your contributions.
Free meals on your break
– Choose a meal from our restaurant menu while you recharge. (Can differ depending on location)
Career development
– Opportunities for career growth through, training, clear progression pathways and apprenticeships to help you build your future.
And many other great benefits specific to your restaurant.
Additional role information:
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