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For Companies At a Glance
- Tasks: Own customer relationships, drive user activation, and ensure long-term engagement.
- Company: Join a scaling B2B SaaS company with a focus on customer success.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Be part of a dynamic team shaping the future of customer success.
- Why this job: Make a real impact by helping customers succeed and thrive on our platform.
- Qualifications: 2–4 years in customer success or account management, with strong multitasking skills.
The predicted salary is between 40000 - 50000 £ per year.
As a Customer Success Manager, you will own the ongoing product relationship for a portfolio of customers. You’ll be responsible for onboarding, activation, and long‑term engagement — ensuring users are confident, informed, and consistently deriving value from the platform.
You will act as the primary product specialist for your accounts, combining technical understanding, customer empathy, and proactive engagement to support strong outcomes.
- Drive user activation and feature adoption across your account portfolio, with clear ownership of engagement outcomes.
- Serve as the first point of contact for product, methodology, and usage questions — building deep expertise over time.
- Run regular account check‑ins, training sessions, and enablement touchpoints with users.
- Monitor account health signals and proactively identify potential risks or disengagement.
- Partner closely with account management and commercial teams to ensure a seamless customer experience end‑to‑end.
2–4 years’ experience in customer success, account management, or a similar client‑facing role within a B2B SaaS business.
Proven capability managing multiple accounts while driving product usage and customer satisfaction.
Familiarity with modern customer success or CRM tooling.
Join a scaling business at a formative stage of its customer success function with high ownership and influence over how customer success is delivered.
CSM Manager in London employer: Piper Maddox
Contact Detail:
Piper Maddox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSM Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a mini-presentation or case study that highlights your experience in customer success. This can really set you apart during interviews.
✨Tip Number 3
Be proactive! After applying through our website, follow up with a quick email to express your enthusiasm. It shows you're keen and keeps you on their radar.
✨Tip Number 4
Stay engaged! Join relevant online communities or forums related to customer success. Sharing insights and learning from others can boost your confidence and knowledge.
We think you need these skills to ace CSM Manager in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through! We want to see how you connect with our mission and how your experience aligns with the role of a CSM Manager.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success or account management. We love seeing specific examples of how you've driven user activation and engagement in previous roles!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the CSM Manager position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Piper Maddox
✨Know Your Product Inside Out
As a Customer Success Manager, you'll need to be the go-to expert on the product. Make sure you understand its features, benefits, and common pain points. Familiarise yourself with how it can solve customer problems and be ready to discuss specific use cases during the interview.
✨Showcase Your Customer Empathy
Demonstrating empathy is key in this role. Prepare examples of how you've successfully engaged with customers in the past, especially in challenging situations. Highlight your ability to listen, understand their needs, and provide tailored solutions that drive value.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer engagement strategies. Think about times when you've had to manage multiple accounts or address disengagement. Be ready to explain your thought process and the outcomes of your actions.
✨Emphasise Collaboration Skills
Since you'll be partnering with account management and commercial teams, it's important to highlight your collaboration skills. Share experiences where you've worked cross-functionally to enhance the customer experience, and how you’ve driven user activation and feature adoption through teamwork.