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- Tasks: Own customer relationships, ensuring users are confident and engaged with the platform.
- Company: Join a scaling business focused on customer success and innovation.
- Benefits: Competitive salary, professional development, and high ownership in your role.
- Other info: Work closely with sophisticated users and influence customer success strategies.
- Why this job: Make a real impact by helping customers succeed with complex tools.
- Qualifications: 2-4 years in customer success or account management, with a proactive mindset.
The predicted salary is between 35000 - 45000 £ per year.
As a Customer Success Manager, you will own the ongoing product relationship for a portfolio of customers. You’ll be responsible for onboarding, activation, and long‑term engagement — ensuring users are confident, informed, and consistently deriving value from the platform. You will act as the primary product specialist for your accounts, combining technical understanding, customer empathy, and proactive engagement to support strong outcomes.
Key Responsibilities
- Lead onboarding for new customers, delivering a structured and personalised introduction to the platform.
- Drive user activation and feature adoption across your account portfolio, with clear ownership of engagement outcomes.
- Serve as the first point of contact for product, methodology, and usage questions — building deep expertise over time.
- Run regular account check‑ins, training sessions, and enablement touchpoints with users.
- Monitor account health signals and proactively identify potential risks or disengagement.
- Capture and relay customer feedback and insights to internal stakeholders to inform product improvement.
- Partner closely with account management and commercial teams to ensure a seamless customer experience end‑to‑end.
What We’re Looking For
Essential Experience
- 2–4 years’ experience in customer success, account management, or a similar client‑facing role within a B2B SaaS business.
- Proven capability managing multiple accounts while driving product usage and customer satisfaction.
- Strong product mindset — comfortable learning complex tools and explaining them clearly to users.
- A proactive approach to customer engagement, with the ability to identify and address issues early.
Desirable Attributes
- Exposure to sectors such as energy, infrastructure, analytics, or research‑led products.
- Familiarity with modern customer success or CRM tooling.
- Curiosity about complex markets and willingness to build subject‑matter knowledge over time.
Why This Role
- Join a scaling business at a formative stage of its customer success function.
- High ownership and influence over how customer success is delivered.
- Opportunity to work with sophisticated users on complex, high‑impact decisions.
Customer Success Manager employer: Piper Maddox
Contact Detail:
Piper Maddox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former Customer Success Managers on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like this. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills in action! If you can, create a portfolio or case studies that highlight your experience in onboarding and customer engagement. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for those interviews by practising common questions related to customer success. Think about how you would handle specific scenarios, like driving user activation or managing account health signals. We want you to be ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Customer Success Passion: When writing your application, let your enthusiasm for customer success shine through! Share specific examples of how you've helped customers in the past and what you love about building relationships. We want to see that you genuinely care about making users happy.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success or account management. Use keywords from the job description to show that you understand what we're looking for. This helps us see how your background aligns with our needs!
Be Proactive in Your Approach: In your application, demonstrate your proactive mindset. Talk about times when you identified potential issues before they became problems or how you engaged customers to drive product usage. We love candidates who take initiative!
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Avoid jargon unless it’s relevant, and remember to proofread for any typos. A polished application shows us you care!
How to prepare for a job interview at Piper Maddox
✨Know Your Product Inside Out
As a Customer Success Manager, you'll need to be the go-to expert on the platform. Make sure you understand the product's features and benefits thoroughly. Prepare by exploring the platform yourself and thinking about how you would explain its value to different types of users.
✨Showcase Your Customer Empathy
During the interview, demonstrate your ability to connect with customers. Share examples of how you've successfully onboarded clients or resolved their issues in the past. Highlight your proactive approach to customer engagement and how it led to positive outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple accounts. Think of specific scenarios where you had to identify risks or drive user activation. Be ready to discuss your thought process and the actions you took to achieve success.
✨Engage with the Interviewers
Treat the interview as a two-way conversation. Ask insightful questions about the company's customer success strategies and how they measure account health. This shows your genuine interest in the role and helps you gauge if the company aligns with your values.