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For Companies At a Glance
- Tasks: Shape the customer journey and support product launches in a dynamic environment.
- Company: Innovative business in electric mobility, focused on sustainable transport solutions.
- Benefits: Competitive package, career progression, and a collaborative work culture.
- Why this job: Join a forward-thinking team and make a real impact in sustainable mobility.
- Qualifications: Strong relationship-building skills and a proactive, customer-focused approach.
- Other info: Exciting growth phase with opportunities to work on innovative products.
The predicted salary is between 36000 - 60000 £ per year.
About the Company
Our client is an innovative business operating in the electric mobility and urban transport sector, focused on designing and delivering premium products that make commuting more enjoyable, efficient, and sustainable. With a strong reputation for engineering excellence and design-led innovation, the company is committed to accelerating the adoption of healthier and more sustainable personal transportation solutions. The business is entering an exciting growth phase, with new product launches planned across European and international markets, making this a great opportunity to join a dynamic and forward-thinking team.
The Role
The Customer Experience Manager will be responsible for ensuring a high standard of support across the company’s customer and retailer network. This is a varied and hands-on role which includes working with existing systems while also supporting the implementation of new tools and processes. You will build trusted relationships with customers and retail partners, helping them better understand the company’s products and services while ensuring issues are resolved efficiently and professionally. A high level of energy and adaptability is required, as the role involves supporting multiple functions including customer support, operations, events, and product demonstrations. Mechanical knowledge is not essential but would be advantageous.
Key Responsibilities
- Manage incoming technical and service enquiries through the internal ticketing system from customers and retailers across international markets
- Liaise with technical support and engineering teams to resolve product-related issues
- Coordinate with service partners, workshops, and third-party logistics providers when required
- Support retail partners and technicians in resolving technical issues and booking servicing or repairs for direct customers
- Raise orders for spare parts and repair services
- Work with courier and shipping providers to organise transport of products between customers, retailers, and service locations
- Use and maintain internal business systems including CRM, e-commerce platforms, customer service tools, and project management software
- Assist with the implementation of new operational systems and processes
- Support warehouse operations by identifying and escalating stock issues to relevant product managers
- Attend industry events and trade shows when required
- Provide customer support and technical assistance via phone, email, video documentation, and in person
- Deliver product demonstrations to retailers, customers, and media representatives
- Collaborate with engineering and product teams to improve product quality, manufacturing, and design based on customer feedback
- Support occasional manual handling tasks related to shipping, product demonstrations, or customer deliveries
- Confidently demonstrate products both in person and through video content
What’s on Offer
A dynamic and collaborative working environment within a fast-growing technology-driven business. Opportunities for career progression in a rapidly evolving industry. The chance to work with innovative products at the forefront of sustainable mobility. A competitive benefits package designed to support professional development and long-term career growth.
Customer Experience Manager in City of London employer: Piper Maddox
Contact Detail:
Piper Maddox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the electric mobility and urban transport sector. Attend industry events, connect on LinkedIn, and don’t be shy about asking for informational interviews. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your customer experience expertise. Whether it’s through mock scenarios or real-life examples, make sure you highlight how you’ve successfully managed customer journeys and resolved issues in the past.
✨Tip Number 3
Be proactive! Research the company’s products and services before your interview. Come prepared with ideas on how you can enhance their customer experience. This shows you're genuinely interested and ready to contribute from day one.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for joining a dynamic team focused on sustainable mobility. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Experience Manager in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Manager role. Highlight your relationship-building skills and any relevant experience in customer service or operational support. We want to see how you can contribute to our innovative team!
Showcase Your Communication Skills: Since this role requires clear and confident communication, include examples of how you've effectively communicated with customers or teams in the past. Whether it's through emails, reports, or presentations, let us know how you shine in this area!
Demonstrate Your Proactivity: We love candidates who take initiative! Share instances where you've proactively solved problems or improved processes in previous roles. This will show us that you're ready to jump in and make a difference in our dynamic environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can't wait to see what you bring to the table!
How to prepare for a job interview at Piper Maddox
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values. Understand their products and how they contribute to sustainable mobility. This will not only show your enthusiasm but also help you align your answers with their goals.
✨Showcase Your Customer-Centric Mindset
As a Customer Experience Manager, it's crucial to demonstrate your ability to build relationships. Prepare examples of how you've successfully resolved customer issues or improved their experience in previous roles. Be ready to discuss your hands-on approach to customer service.
✨Be Ready for Technical Questions
While mechanical knowledge isn't essential, having a basic understanding of the products and services is beneficial. Brush up on any technical aspects related to the role, and be prepared to discuss how you would liaise with technical teams to resolve issues.
✨Demonstrate Your Adaptability
This role requires a high level of energy and adaptability. Think of instances where you've had to juggle multiple tasks or adapt to changing situations. Share these experiences to illustrate your proactive nature and organisational skills.