At a Glance
- Tasks: Manage warranty claims and improve processes for solar and heat pump installations.
- Company: Join a fast-growing clean energy tech company in Berlin.
- Benefits: Opportunity to shape warranty management and influence customer satisfaction.
- Other info: Dynamic, entrepreneurial environment with significant ownership and growth potential.
- Why this job: Make a real impact in the renewable energy transition while developing your skills.
- Qualifications: Technical background in renewable energy or related fields; fluent in German and English.
A rapidly growing clean energy technology company is looking to appoint a Warranty Manager to take ownership of technical warranty and claims management across its expanding portfolio of residential solar, battery storage and heat pump installations. This is an opportunity to join an ambitious business operating at the intersection of renewable energy, software and finance, helping accelerate the transition towards a more sustainable energy future.
As Warranty Manager, you will play a critical role in protecting customer experience, managing technical risks and ensuring high installation quality across a growing European platform. Working closely with installers, customers, technical teams and external partners, you will assess warranty cases, identify root causes and drive effective resolutions across a wide range of PV and heat pump systems. This position offers significant ownership, allowing you to help build and improve warranty processes from the ground up while becoming a key technical point of contact within a fast-paced and scaling clean energy business.
Key Responsibilities- Manage and assess warranty claims across residential PV, battery storage and heat pump installations.
- Investigate technical faults to determine root causes and establish whether responsibility sits with installers, manufacturers or other parties.
- Review installation quality, identify technical defects and ensure appropriate corrective actions are taken.
- Manage relationships with installers and contractors, including challenging warranty decisions where required.
- Support customer escalations by providing technical assessments and driving timely resolutions.
- Analyse recurring technical issues and implement improvements to reduce future warranty risks.
- Support cost recovery processes by identifying responsibility and ensuring appropriate parties are held accountable.
- Work closely with internal teams including customer operations, legal and commercial functions on complex claims.
- Develop and improve warranty processes, documentation and reporting as the business continues to scale.
- Technical background within renewable energy, electrical engineering, HVAC/SHK, solar installation, quality management, warranty or technical claims.
- Strong understanding of residential PV systems, including inverters, batteries, electrical components and installation standards.
- Experience assessing technical faults and determining responsibility for system failures.
- Previous exposure to warranty management, quality assurance, claims handling or technical inspections would be highly advantageous.
- Knowledge of heat pump systems, including hydraulic systems and refrigerant circuits, would be beneficial.
- Comfortable managing conversations with installers, contractors and customers regarding technical issues and disputes.
- Strong problem-solving skills with the ability to independently investigate issues and make informed decisions.
- Organised, detail-oriented and capable of managing multiple warranty cases simultaneously.
- Fluent German and strong English communication skills are essential.
- Comfortable working in a fast-moving, entrepreneurial environment where processes are continuously evolving.
This is an exciting opportunity to join a high-growth clean energy business at a pivotal stage of expansion. You will have the opportunity to shape how warranty management operates at scale, influencing technical quality, customer satisfaction and commercial performance across a growing European renewable energy platform. The role offers the chance to move beyond traditional warranty administration and become a key owner of technical quality and claims strategy. For candidates with a strong PV, heat pump or technical background, this provides the opportunity to take on genuine responsibility, build processes and make a measurable impact within the energy transition.
If you're interested in learning more, please apply below.
Warrenty Manager in Berlin employer: Piper Maddox
As a Senior Design Engineer at our company, you will be part of a dynamic team dedicated to pioneering renewable energy solutions. We offer a collaborative work culture that fosters innovation and professional growth, alongside competitive benefits and opportunities for career advancement in a rapidly evolving industry. Located in a vibrant area, our workplace not only prioritises sustainability but also provides a supportive environment where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Warrenty Manager in Berlin
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughPiper Maddox's Website
Don’t forget to apply directly through Piper Maddox's website for the full-time Warrenty Manager role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Warrenty Manager in Berlin
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Piper Maddox. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at Piper Maddox
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Piper Maddox.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Piper Maddox.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
