Piper Companies is seeking a Customer Engagement Representative to support customer operations in Malvern, PA. This role will manage the full customer lifecycle, including quoting, order entry, order management, billing, and issue resolution. The Customer Engagement Representative will serve as a primary point of contact for customers while providing professional communication, problem-solving, and customer ownership across multiple platforms including phone, email, Salesforce, and SAP.
Responsibilities for Customer Engagement Representative:
- Experience supporting customers via phone and email
- Strong written and verbal communication skills
- Experience with quote processing and order management
- Strong attention to detail and data accuracy
- Experience collaborating across sales, finance, planning, and IT teams
Qualifications for Customer Engagement Representative:
- 4+ years of customer service, customer engagement, or order fulfillment experience
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- Experience utilizing ERP and CRM systems in a customer-facing environment
- Proven ability to meet quality, productivity, and order-processing metrics
- Demonstrated customer ownership and follow-through from issue identification through resolution
Compensation for Customer Engagement Representative include:
- $25/hour
- Benefits: Health, dental, and vision insurance; company-paid short-term and long-term disability coverage; 401(k) with company match up to 6%; 11 paid holidays; PTO including vacation and sick time.
This job opens for applications on 10/5/26. Applications for this job will be accepted for at least 30 days from the posting date
Keywords: customer engagement, customer service, order fulfillment, order processing, order entry, quote processing, quoting, billing, invoicing, order status, delivery, product availability, account questions, issue resolution, customer support, customer ownership, conflict resolution, escalation management, professional communication, phone support, email support, Salesforce, SAP, CRM, ERP, case management, customer history, data integrity, order records, pricing, stock verification, expedited orders, return authorizations, process improvement, documentation, workflow improvement, root cause resolution, cross-functional collaboration, sales, finance, planning, IT, Microsoft Office, Excel, quality metrics, production metrics, customer experience, customer lifecycle.
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Customer Engagement Representative - 174566 employer: Piper Companies
Zachary Piper Solutions is an exceptional employer, offering a dynamic work environment in Fort Belvoir, VA, where you can make a significant impact by supporting mission-critical data center operations. With a strong focus on employee growth, comprehensive benefits including medical, dental, and 401(k), and a fast interview process, we foster a collaborative culture that values innovation and efficiency in storage administration. Join us to enhance your skills while working alongside dedicated professionals in a supportive atmosphere that prioritises both personal and professional development.
