Senior Payments Analyst in London

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

At Pipedrive, payments are a core part of how our business operates. As part of a broader payments transformation program, we’re creating a new Senior Payments Analyst role to establish and own Payments BI — the dedicated analytics capability for payments‐specific data, KPIs, and insights. Today, only basic payment data is assembled manually. In this role, you’ll change that. You’ll combine deep payments domain knowledge with strong BI and analytics skills to build foundational KPI reporting and monitoring, while shaping Payments BI into a scalable, long‐term function embedded within Pipedrive’s broader analytics environment.

This is a unique opportunity to build a new analytics capability from the ground up and have an immediate, visible impact on how payments performance is measured, monitored, and optimized.

Your new adventure:

• Establish and own the Payments BI foundations, including core KPIs, dashboards, reporting, and anomaly monitoring for areas such as authorization rates, payment economics, fraud, chargebacks, and payment method adoption.
• Partner with stakeholders across Finance, Product, and Payments to identify, prioritize, and define the most impactful payments metrics.
• Build reliable, automated monitoring and reporting that enables fast decision‐making and early detection of issues.
• Act as the central source of truth for payments performance and insights across Pipedrive.
• Provide analysis and recommendations to support payment product decisions, PSP performance, customer experience improvements, and fraud/risk strategy.
• Define and execute the Payments BI roadmap, scaling and automating reporting as the business evolves.
• Explore opportunities to enhance monitoring and optimization through advanced analytics, AI/ML, or third‐party tools.
• Collaborate closely with central BI/Data teams to ensure payments insights are embedded into Pipedrive’s broader analytics ecosystem.

Does this sound like you?

• 5+ years of experience in payments analytics, BI, or data analytics — ideally in SaaS, subscription, or high‐volume online payments.
• Expert‐level SQL skills and strong experience with BI tools such as Looker, Tableau, or Power BI.
• Solid understanding of cloud‐based data warehouses (e.g., Snowflake).
• Deep knowledge of the payments lifecycle, including authorizations, settlements, chargebacks, and payment economics.
• Proven experience building and maintaining KPI frameworks, dashboards, and anomaly detection or alerting solutions.
• A hands‐on, pragmatic mindset with the ability to translate complex data into clear, actionable insights.
• High attention to detail and a strong sense of ownership and accountability.
• Fluency in written and spoken English.

Why Pipedrive?

• Build something from day one – This is a newly created role with true end‐to‐end ownership and strategic impact.
• One of the most business‐critical areas – Payments directly power revenue, growth, and customer experience.
• People‐first culture – Work with smart, kind, and ambitious colleagues in an inclusive, collaborative environment.
• Shape the future – Define how payments evolve as a strategic capability within Pipedrive’s product ecosystem.
• Work with purpose – Help over 100,000 businesses worldwide grow and succeed.

Based on this role’s access to sensitive systems and data, Pipedrive may conduct a pre‐employment background investigation in line with our recruitment privacy policy. Pipedrive is an equal opportunity employer. We value diversity and encourage applications from candidates of all backgrounds.

We’re building a dedicated payments analytics capability at Pipedrive — and we’re looking for a Senior Payments Analyst to own it from day one. If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.