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- Tasks: Lead and define Pipedrive's global payments strategy and ensure seamless payment experiences.
- Company: Join a fast-growing tech unicorn with a people-first culture.
- Benefits: Competitive salary, inclusive environment, and the chance to shape payment strategies.
- Why this job: Make a real impact on how payments drive growth for over 100,000 businesses.
- Qualifications: 8-10+ years in Payments with strong leadership and strategic skills.
- Other info: Be part of a dynamic team and help shape the future of payments.
The predicted salary is between 72000 - 108000 £ per year.
We believe it takes great people to create a great product. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.
At Pipedrive, payments are how our business comes to life. Every subscription, renewal, and upgrade depends on a seamless and reliable payment experience. As we continue to scale globally, we’re creating a new Head of Payments role to build, lead, and own this critical function end to end.
Responsibilities
- Own and define Pipedrive’s global payments strategy and end-to-end payment performance
- Ensure frictionless payments for a global customer base and the reliable processing of large-scale payment volumes
- Build and lead the Payments function, including strategy, processes, governance, and team growth
- Lead payment product strategy, including payment flows, global payment method expansion, and PSP architecture
- Manage and scale partnerships with 10+ payment providers (banks & fintechs), owning SLAs, commercial terms, and operational performance
- Drive continuous improvement of key payment KPIs such as authorization rates, retries, payment economics, fraud, and chargebacks
- Partner closely with Engineering to design and evolve a scalable, resilient, and compliant payments architecture
- Oversee Payments BI to ensure automated monitoring, anomaly detection, and executive-level insights
- Ensure compliance with regulatory and network requirements (PSD2/SCA, PCI, and local market regulations)
- Act as a senior payments advisor internally, influencing executive stakeholders and cross-functional teams
Qualifications
- 8–10+ years of experience in Payments within a global merchant, SaaS, or digital business (12+ years preferred)
- Deep, hands-on understanding of the full payments lifecycle, including authorization, settlement, reconciliation, fraud, and chargebacks
- Strong knowledge of global payment methods, subscription billing, retries, and dunning mechanics
- Experience leading payment product strategy and managing multi-PSP or orchestration architectures
- Proven ability to partner with Engineering on APIs, integrations, and platform design
- Strong understanding of payments economics, cost structures, and optimization levers
- Experience owning payment KPIs and using data to drive strategic and operational decisions
- Demonstrated leadership experience, including building and scaling teams or functions
- Excellent stakeholder management skills with the ability to influence at executive level
- Fluency in written and spoken English
Why Pipedrive?
- Build something from day one – This is a newly created role with true end-to-end ownership and strategic impact
- One of the most business-critical areas – Payments directly power revenue, growth, and customer experience
- People-first culture – Work with smart, kind, and ambitious colleagues in an inclusive, collaborative environment
- Shape the future – Define how payments evolve as a strategic capability within Pipedrive’s product ecosystem
- Work with purpose – Help over 100,000 businesses worldwide grow and succeed
Based on this role’s access to sensitive systems and data, Pipedrive may conduct a pre-employment background investigation in line with our recruitment privacy policy. Pipedrive is an equal opportunity employer. We value diversity and encourage applications from candidates of all backgrounds. We’re building the future of payments at Pipedrive, and we’re looking for a Head of Payments to turn transactions into a strategic growth engine. If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.
Head of Payments employer: Pipedrive
Contact Detail:
Pipedrive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Payments
✨Tip Number 1
Network like a pro! Reach out to people in the payments industry, especially those at Pipedrive. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Show off your expertise! Prepare to discuss your experience with payment strategies and KPIs in detail during interviews. We want to see how you can drive performance and improve processes, so come ready with examples.
✨Tip Number 3
Be proactive! If you spot any areas for improvement in Pipedrive’s current payment processes, mention them during your interview. This shows initiative and that you’re already thinking about how to add value.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Pipedrive.
We think you need these skills to ace Head of Payments
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Payments role. Highlight your experience in payments, especially any leadership roles or projects that align with Pipedrive's needs. We want to see how your background fits into our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about payments and how you can contribute to Pipedrive's growth. We love seeing genuine enthusiasm and a clear understanding of our business.
Showcase Your Achievements: When detailing your experience, focus on specific achievements and metrics. Did you improve payment processing times or reduce chargebacks? We want to know how you've made an impact in your previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Pipedrive
✨Know Your Payments Inside Out
Make sure you have a solid grasp of the full payments lifecycle, from authorization to chargebacks. Brush up on global payment methods and subscription billing mechanics, as these will be crucial in your discussions.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in building and scaling teams or functions. Pipedrive is looking for someone who can lead the Payments function, so demonstrate how you've successfully managed teams and influenced stakeholders in the past.
✨Understand the Business Impact
Be ready to discuss how payments drive revenue and customer experience. Think about key performance indicators (KPIs) you've owned and how you've used data to make strategic decisions that improved payment processes.
✨Collaborate with Engineering
Since you'll be partnering closely with Engineering, come prepared to talk about your experience with APIs and platform design. Highlight any successful collaborations you've had that resulted in scalable and compliant payment architectures.
