At a Glance
- Tasks: Provide top-notch customer service and support in a fast-paced environment.
- Company: Join PIP Global Safety, a leader in industrial safety and workwear.
- Benefits: Competitive salary, growth opportunities, and a vibrant team culture.
- Other info: Dynamic workplace with a focus on innovation and excellence.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: 2+ years in customer service with strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
PIP ANZ (Australia) Pty Ltd – High Wycombe WA
We are looking for an experienced Customer Service Representative to join our team at our bright and modern High Wycombe branch.
Due to the nature of the role, the successful candidate will be required to work from our High Wycombe office during local WA business hours. The position plays a key role in supporting customer activity, liaising closely with our High Wycombe warehouse, assisting the sales team with real-time information requests, and participating in onsite training, collaboration and team initiatives.
Reporting directly to the Customer Service Manager, the ideal candidate will have a friendly and positive phone manner, work well under pressure, and have experience in a high-volume customer service environment.
This role requires strong organisational skills, the ability to move between multiple platforms, work with customer databases and collaborate with internal departments. You will be process-focused, able to work independently, and have a genuine "customer-first" approach.
Key Responsibilities
- Answering incoming calls from agents, reps and customers and responding to all queries in a professional and timely manner.
- Database and file maintenance.
- Authorising credits and processing returns.
- Maintaining effective communication with customers and internal staff.
- Coordinating workload to ensure all customer service goals are reached.
- Additional special projects and duties as required.
Skills and Experience
- Minimum of 2 years' experience with customer service.
- Current SAP knowledge preferred but not essential.
- Accurate and high-level data entry skills, with high attention to detail.
- Confident and friendly phone manner.
- Basic to intermediate ability with Microsoft Office suite.
- Ability to work in a high-pressure environment and deal with multiple priorities in a fast-paced environment.
- Strong communication skills with ability to communicate with all people at all levels.
- Deadline driven, ability to show initiative and follow through in end-to-end completion of work.
If you have a friendly, positive and teachable personality with great communication skills with a desire to learn and grow we would like to hear from you.
About the business
At PIP Global Safety, we have successfully made our mark in the industrial safety and workwear markets of Australia and New Zealand. Driven by a global vision, we stand at the forefront of innovation and progress in the region. Our commitment to excellence ensures that every aspect of our business, from product quality to customer service, exceeds expectations. As we continue to expand our footprint, our presence remains not only prominent but also forward-thinking, setting new standards for safety and workwear excellence. Join us as we lead the charge in shaping the future of workplace safety across Australia, New Zealand, and beyond.
Position Details
This position is based at our High Wycombe office and requires onsite attendance to support operational and customer service activities.
Customer Services Representative in High Wycombe employer: PIP ANZ (Australia) Pty Ltd
At PIP Global Safety, we pride ourselves on fostering a vibrant and supportive work culture in our High Wycombe branch, where every team member is valued and encouraged to grow. With a strong focus on employee development, we offer numerous opportunities for advancement and training, ensuring that our staff can thrive in their careers while contributing to our mission of excellence in workplace safety. Join us and be part of a forward-thinking company that prioritises customer satisfaction and innovation, all within a dynamic and collaborative environment.
Contact Details:
PIP ANZ (Australia) Pty Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Representative in High Wycombe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PIP Global Safety. Understand their values and what they stand for in the industrial safety market. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone manner! Since this role requires a friendly and positive phone approach, try role-playing with a friend or family member. This will help you feel more confident when answering calls and responding to queries during the interview.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed multiple priorities in previous roles. Use specific examples to demonstrate your ability to stay focused and meet deadlines, especially in high-pressure situations.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets seen by the right people and shows your enthusiasm for the role at PIP Global Safety.
We think you need these skills to ace Customer Services Representative in High Wycombe
Some tips for your application 🫡
Show Your Customer-Centric Attitude:Make sure to highlight your 'customers come first' mindset in your application. We want to see how you prioritise customer satisfaction and how you've gone the extra mile in previous roles.
Tailor Your Experience:When filling out your application, be specific about your customer service experience. Mention any high-pressure situations you've handled and how you managed multiple priorities, as this is key for us.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at PIP ANZ (Australia) Pty Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles and practices. Be ready to share examples from your past experiences that highlight your friendly phone manner and ability to handle high-pressure situations.
✨Familiarise Yourself with the Company
Research PIP Global Safety and understand their mission and values. Knowing about their commitment to excellence in safety and workwear will help you align your answers with their goals during the interview.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage multiple tasks and priorities. Think of specific instances where you successfully coordinated workloads or maintained effective communication with customers and internal staff.
✨Practice Your Tech Skills
If you have experience with SAP or Microsoft Office, be ready to talk about it. Even if you’re not an expert, showing a willingness to learn and adapt to new systems can set you apart as a candidate.
