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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage infrastructure installations for diverse clients.
- Company: Join a fast-growing Managed Service Provider focused on education and business.
- Benefits: Enjoy a competitive salary, company laptop, paid mileage, life insurance, and career growth opportunities.
- Why this job: Be part of a supportive team that values relationships and offers genuine progression.
- Qualifications: 2-3 years of hands-on IT support experience with strong skills in Windows Server and networking.
- Other info: Work with cutting-edge technology in a dynamic environment that prioritises people and performance.
The predicted salary is between 22000 - 29000 £ per year.
Are you an experienced IT Support Technician ready to take your next big step? Join a well-established, fast-growing Managed Service Provider offering real career growth and the opportunity to work across a diverse client base in education and business.
This role is perfect for someone with 2–3 years of hands-on IT support experience who enjoys variety, autonomy, and delivering exceptional service.
What’s on Offer?
- Competitive salary (£26,000 - £29,000, based on experience)
- Company laptop
- Paid mileage and expenses covered
- Life Insurance
- Work with cutting-edge tech across varied environments
- Join a friendly, supportive team that values relationships over sales
- Genuine opportunities for progression and development
Key Responsibilities of the Senior IT Support Technician:
As a field-based Senior IT Support Technician, you’ll be the go-to expert for multiple clients, tackling everything from day-to-day support to infrastructure installations. You’ll work across a range of technologies, helping maintain and grow reliable, modern IT environments.
What You’ll Bring:
- Strong experience in Windows Server, Active Directory, Group Policy, and networking protocols (TCP/IP, DNS, DHCP, VLANs)
- Proficiency in virtualisation technologies (VMWare or Hyper-V)
- Solid troubleshooting skills and a methodical approach to problem-solving
- Great communication skills and a customer-first mindset
- Good understanding of backup practices and device imaging
- Ideally 2–3 years in a technical IT role – preferably with experience in educational environments
Bonus Skills (Desirable, Not Essential):
- Experience with wireless networks (Unifi, Aruba, Meraki)
- Familiarity with MDM tools (Jamf, Meraki, Lightspeed)
- Knowledge of Google Workspace, Microsoft 365, Azure, or Intune
- Hands-on with AV installations and 3CX systems
This is your chance to be part of something meaningful—delivering excellent IT support where it truly matters. If you thrive in a dynamic environment and are looking to grow your career in a company that values people and performance, we want to hear from you.
Apply now for this exciting new position and let’s start a conversation.
Senior IT Support Technician employer: Pioneering People
Contact Detail:
Pioneering People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Technician
✨Tip Number 1
Network with professionals in the IT support field, especially those who work in managed service providers. Attend local tech meetups or online forums to connect with others and learn about potential job openings.
✨Tip Number 2
Showcase your hands-on experience by volunteering for IT support roles in educational environments or community organisations. This not only builds your resume but also demonstrates your commitment to delivering exceptional service.
✨Tip Number 3
Familiarise yourself with the latest technologies mentioned in the job description, such as VMWare, Hyper-V, and MDM tools. Consider taking short courses or certifications to enhance your skills and make you a more attractive candidate.
✨Tip Number 4
Prepare for the interview by practising common IT support scenarios and troubleshooting questions. Be ready to discuss your problem-solving approach and how you've successfully handled challenges in previous roles.
We think you need these skills to ace Senior IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly focusing on your skills with Windows Server, Active Directory, and networking protocols. Use specific examples to demonstrate your troubleshooting abilities and customer service mindset.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire to work in a dynamic environment. Mention your hands-on experience and how it aligns with the responsibilities of the Senior IT Support Technician role.
Highlight Relevant Skills: In your application, emphasise your proficiency in virtualisation technologies like VMWare or Hyper-V, as well as any experience with wireless networks or MDM tools. This will help you stand out as a candidate who meets the bonus skills criteria.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Pioneering People
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Windows Server, Active Directory, and networking protocols. Highlight specific examples where you've successfully resolved technical issues or implemented solutions in previous roles.
✨Demonstrate Problem-Solving Abilities
Employ a methodical approach when discussing past challenges. Use the STAR method (Situation, Task, Action, Result) to illustrate how you tackled complex problems, especially in a field-based environment.
✨Emphasise Communication Skills
Since this role involves working with diverse clients, it's crucial to convey your ability to communicate effectively. Share instances where you've provided exceptional customer service or collaborated with teams to achieve goals.
✨Research the Company Culture
Understand the values of the Managed Service Provider and be ready to discuss how your personal values align with theirs. Mention your enthusiasm for working in a supportive team that prioritises relationships over sales.
