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For Companies At a Glance
- Tasks: Lead operations across multiple companies and drive performance excellence.
- Company: Dynamic IT services company with a global presence and a growth mindset.
- Benefits: Competitive salary, performance bonuses, pension, and clear career progression.
- Why this job: Make a real impact in a fast-growing environment and shape company culture.
- Qualifications: 5-10 years of leadership experience in IT services with strong communication skills.
- Other info: Join a respected team and influence the future of a rapidly expanding organisation.
The predicted salary is between 28000 - 40000 ÂŁ per year.
Fantastic new opportunity for an experienced Operations Manager, with excellent leadership skills to join a dynamic, growing organisation. At IT Answers, we’ve spent over 20 years delivering secure, innovative, and business-critical IT services across the UK, USA, and India. Now, as our group continues to scale, we are looking for a high-performing, commercially minded Operations Manager to drive alignment, performance, and excellence across IT Answers and two additional companies within the group. This is a pivotal senior role for a leader who thrives in fast-growing environments, champions operational discipline, and knows how to bring teams together under a clear vision.
What We Offer:
- Competitive salary (ÂŁ35k - ÂŁ40k) + performance bonus
- Pension and benefits
- Clear pathway into group-level or board-level leadership
- The opportunity to lead and shape the operations of a rapidly expanding international IT group
Key Responsibilities of the Operations Manager:
- Operational Excellence: Oversee day-to-day operations across three group companies. Ensure processes, structure, and service standards are consistently high. Align Sales, Service Desk, Projects, Cyber, Finance, Development, and Support teams around shared goals.
- Commercial & Sales Performance: Drive sales accountability, activity, and target achievement. Review pipelines, forecasting, pricing, and proposals. Support continued revenue growth and commercial decision-making.
- Service Delivery Leadership: Ensure SLAs, response times, and service quality remain first-class. Improve processes, documentation, and technical standards. Act as a senior escalation point for key clients and internal teams.
- Financial & Strategic Direction: Support budgeting, cost control, margin improvement, and forecasting. Execute strategic plans set by Directors, ensuring real-world delivery. Lead cross-company initiatives and operational improvements.
- People & Culture: Lead and develop department heads and senior staff. Build a unified, accountable, high-performance culture. Manage performance, support growth, and drive team cohesion.
Skills & Experience:
- Required: 5–10+ years’ senior operational or leadership experience within an MSP, SaaS, telecoms, or IT services environment. Strong commercial insight and experience managing multi-department performance. Proven ability to enhance operations, processes, and team alignment. Exceptional communication, leadership, and problem-solving skills. Calm, confident presence during escalations and critical events.
- Preferred: Natural “ownership” mindset with strong financial understanding. Process-driven, structured, and strategically minded. Empathetic, fair, but firm when needed — a respected leader across teams.
Why IT Answers? We’re a global MSP with two decades of trusted delivery — but still agile, ambitious, and growing fast. Joining us means stepping into a role where your leadership will directly influence performance, culture, and long-term direction across multiple businesses. If you’re a driven, commercially sharp leader ready to make a real impact, we’d love to hear from you. Apply now and help shape the next stage of the IT Answers Group journey.
Operations Manager employer: Pioneering People
Contact Detail:
Pioneering People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their operations, culture, and recent news. We want you to walk in confidently, showing that you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you’ve driven performance and aligned teams in previous roles. We believe that demonstrating your experience in operational excellence will set you apart from the competition.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in keeping you top of mind. We recommend expressing your enthusiasm for the role and reiterating how you can contribute to their success.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Manager role. Highlight your leadership experience and operational excellence, as these are key for us at IT Answers. Use specific examples that showcase your skills in driving performance and aligning teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re the perfect fit for this dynamic role. Share your passion for operational discipline and how you’ve successfully led teams in fast-paced environments. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use metrics and outcomes to demonstrate your impact in previous roles. We love seeing how you’ve driven sales performance or improved service delivery.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Pioneering People
✨Know the Company Inside Out
Before your interview, take some time to research IT Answers thoroughly. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As an Operations Manager, your leadership abilities are crucial. Prepare specific examples of how you've successfully led teams, improved processes, or resolved conflicts in previous roles. Be ready to discuss your approach to building a high-performance culture.
✨Align with Their Vision
IT Answers is looking for someone who can drive alignment across multiple departments. Think about how your experience aligns with their goals and be prepared to discuss strategies you would implement to ensure all teams work towards shared objectives.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making process. Practice articulating your thought process clearly, especially in high-pressure situations, as this will demonstrate your calm and confident presence.
